We anticipate the application window for this opening will close on - 24 Oct 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
• May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

Required Knowledge and Experience: 

Job Description

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require some travel to enhance collaboration and ensure the successful completion of projects.

Responsibilities may include the following and other duties may be assigned.

• Develops and implements reimbursement strategies and programs to obtain coverage, coding and payment from payer/providers.

• Provides reimbursement-related advice to product development teams, marketing, sales, regulatory, clinical and business leaders.

• Identifies payer opportunities and issues and implements programs to resolve/decrease barriers to entry for the company's products or therapies.

• Works closely with Health Economics and Outcomes Research staff to evaluate the economic impact of the use of therapies/products on payers, including the government.

• May create training and deliver education programs to sales force, physicians, home care agencies, case managers, hospital CFO's, medical directors, billing personnel, and pharmacists in clinics and hospitals.

Required Knowledge and Experience: 

• Requires a high school/General Education Diploma (GED) with 5 years of experience or Associates degree with 3 years of experience or Baccalaureate degree

• Minimum of 1 year of Customer Service Supervisory experience OR 3 years of Customer Service experience.

Nice to have:

• Master’s Degree

• Experience working in or adjacent to the managed care and health insurance industry especially in prior authorization services.

• Customer-facing experience in either a call-center or sales role.

• Experience working with procedural and device coding and payment systems in the US market.

• Experience reviewing commercial coverage policies and Medicare payment regulations.

• Demonstrated ability to work with organizational decision makers and facilitate teams/initiatives cross functionally

• Understanding and experience with processes and process management

• A track record of analytical success and the ability to take data and turn it into actionable information to inform decision making.

• Strong interpersonal and organizational skills.

• Excellent presentation skills.

• Excellent verbal and written communication skills.

• The ability to strategically apply technical knowledge to a variety of business processes.

• Ability to recommend data driven decisions

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this j