Supervisor - Oncology - Patient Navigation

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

Job Description

As a Supervisor of Oncology Patient Navigation, you will oversee a team supporting patients undergoing diagnostic and genomic testing for active cancer management. This role exists to provide additional leadership capacity as the team grows, ensuring optimal support and case management for patients and providers navigating complex oncology journeys.

This position will play a critical role in maintaining service excellence by reducing the number of individual contributors per supervisor, allowing for deeper mentorship, higher engagement, and improved performance across the team.

Responsibilities:

• Supervise and support a team of Oncology-focused Patient Navigation Specialists, ensuring effective case management, empathy-driven communication, and clinical accuracy.
• Monitor team performance and workload, provide coaching, and support the career development of team members.
• Manage escalated oncology cases involving complex clinical or emotional needs, ensuring timely and appropriate resolutions.
• Partner with Client Services, Lab Operations, and the Sales team to improve diagnostic testing workflows and patient/provider experiences.
• Lead team meetings and engage in regular feedback loops to enhance team collaboration and patient outcomes.
• Track metrics such as turnaround time, patient satisfaction, and call handling to continuously improve performance.
• Participate in process and policy development to support a high-touch, high-quality oncology patient navigation experience.
• Ensure compliance with HIPAA, CLIA, and company-specific protocols.

Qualifications

• Bachelor’s degree in Biological Sciences, Healthcare Administration, Nursing, or related field preferred.
• 5+ years of experience in healthcare, patient navigation, diagnostics, or oncology support. Supervisory or team lead experience strongly preferred.
• Knowledge of oncology workflows, diagnostic testing, and patient support needs.
• Proficiency in Salesforce or other CRM platforms and Microsoft Office.
• Strong interpersonal skills and emotional intelligence.
• Ability to work in a dynamic, fast-paced environment with evolving priorities.
• Bilingual English/Spanish or other language fluency is a plus.

Additional Information

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The US base salary range for this full-time position is $78,200 to $107,530. The range does not include benefits, and if applicable, bonus, commission, or equity. The range displayed refle