Junior Business Analyst

Secure our Nation, Ignite your Future

ManTech delivers innovative technology, consulting services, digital solutions and for our customers’ mission success.  We’re 100% focused on the customer mission and since 1968 have worked across the Department of Defense, Federal Civilian, and Intelligence sectors of the United States.  ManTech is committed to the professional development of our workforce in our key business areas of Digital Transformation, Full Spectrum Cyber, Mission and Enterprise IT, Data Analytics, and Software Systems Development, as well as with our financial, business, and administrative operations teams.

Our Digital Transformation Consulting Division (DTD) specializes in high-end consulting that is solving the federal government’s hardest problems by delivering performance-based and outcome-driven digital transformation solutions.  DTD consultants are empowered to innovate, leveraging their subject matter expertise with best-of-breed and emerging technologies to deliver innovative solutions in Financial Management, Human Capital and Mission Support across our Defense, Homeland Security, Federal Civilian, and Intel clients.  DTD fosters a culture of integrity, learning and sharing, a love of problem solving and a spirit of service to our agencies we support.  We invest in your professional growth and mentor you as you advance to more complex programs, helping you navigate your career path.  You’ll be joining a team of problem solvers, coders, data enthusiasts, technophiles, domain experts and thought leaders.

As a Junior Business Analyst, you'll play a dual role, providing both user support and software testing expertise. You'll collaborate with experienced professionals to learn the ropes of both areas, gaining a well-rounded understanding of the IT lifecycle.

This is a HYBRID position located in Arlington, VA.

Responsibilities include, but are not limited to:

• Help Desk Support:
  • Provide first-line technical support to our clients, troubleshooting user issues and resolving problems efficiently.
  • Document support interactions and escalate complex issues to the appropriate technical resources.
  • Stay up-to-date on the latest software and hardware functionalities to provide effective user assistance.
• Software Quality Assurance (QA):
  • Assist senior QA analysts in developing and executing test plans to ensure software functionality meets user requirements.
  • Conduct thorough testing of software applications, identifying bugs and defects.
  • Document test results and collaborate with developers to resolve identified issues.
• Business Analysis Support:
  • Assist with requirements gathering and analysis tasks for IT projects.
  • Help create user documentation and training materials.

Basic Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 1+ years of experience in a technical support or customer service environment (or equivalent).
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and collaboration skills.
• A willingness to learn and grow in a fast-paced environment.
• Must possess a valid Security+ certification.
• Ability to obtain a DoD Secret level clearance.

Preferred Qualifications:

• Basic understanding of software development methodologies (e.g., Agile).
• Experience with testing tools and methodologies.

Security Clearance Requirements:

• US citizenship is required.
• Ability to obtain a Secret clearance.

We Offer:

• The opportunity to gain valuable experience in both help desk support and software quality assurance.
• A collaborative and supportive work environment where you can develop your technical skills.
• Competitive salary and benefits package.
• The chance to be part of a team that is delivering innovative solutions to critical government challenges.

If you're a early-career professional with a passion for technology and a desire to learn, we encourage you to apply!

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software so