F-35 Junior Help Desk Specialist | Secret clearance

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Help Desk

Job Qualifications:

Skills:

Help Desk Support, Information Technology (IT) Support, Ticketing Systems

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Junior Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. Our work depends on an Help Desk Specialist joining our JSF F-35 support team at Wright Patterson AFB, OH.

HOW OUR JUNIOR HELP DESK SPECIALIST WILL MAKE AN IMPACT:

• Provides first-tier software, hardware, and printing technical assistance to computer users.

• Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically. 

• May provide assistance concerning the use of computer hardware, software, and printing. 

• Responds to and diagnoses problems through discussions with users.

• Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.

• Serves as focal point for customer concerns.

• Documents, tracks, and monitors the technical problems to ensure a timely resolution.

• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.

• Simulates or recreates user problems to resolve operating difficulties.

• Recommends systems modifications to reduce user problems.

• A working knowledge of the M365 office suite, MS Teams, and the windows operating system.

WHAT YOU’LL NEED TO SUCCEED:

• Security Clearance Level: Active Secret clearance

• Required Experience:

• 3 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.

• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.

• Experience with Remedy/Help Desk Management Systems.

• Progressive experience in the management of a technical support team.

• Experience developing and providing Service Level Agreements and Help Desk deliverables.

• Required Certifications: (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.

• Education: AS/AA Degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 2 years of additional work experience without a degree.

• Location: Onsite at Wright Patterson AFB, OH.

• US Citizenship required

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $23.80 - $32.20. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA OH Wright-Patterson AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-ba