Director, Product Management Chapter

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Chapter Leader will play a pivotal role in nurturing and enhancing the capabilities of the Digital Product Management team at Sun Life. In addition to resource management, you will lead initiatives to foster career growth, skill development, and continuous improvement within the product management function, ensuring alignment within our scaled agile operating model and organizational objectives. The ideal candidate is a product management practitioner who is experienced in, motivated by and passionate about developing people to be their best.

Key Responsibilities

• Oversee the end-to-end recruitment process, including sourcing, screening, interviewing, and hiring candidates for various roles within the chapter
• Partner with product and agile delivery leaders to manage the deployment of chapter members into squads
• Collaborate with PM leaders and coaches to develop and implement a comprehensive career development framework for product management professionals, encompassing skills assessment, training programs, mentorship opportunities, and career pathing
• Establish metrics and key performance indicators (KPIs) to measure the effectiveness of career development initiatives and track progress over time
• Collaborate with HR and senior leadership to identify talent gaps and succession planning strategies within the product management function
• Lead and facilitate training sessions, workshops, and coaching sessions to enhance technical, leadership, and soft skills of chapter members
• Partner with cross-functional teams, including Agile Coaches, Agile Delivery, Experience Design and Engineering, to promote a culture of collaboration, innovation, and continuous learning
• Drive initiatives to improve product management processes, tools, and methodologies, leveraging scaled agile methodologies
• Directly manages a mix of people managers and senior level individual contributors

Qualifications

• 8+ years in product management, with at least 3 years in a leadership or managerial role
• BS degree in business administration, computer science, engineering, a related field or equivalent experience
• Proven track record of designing and implementing successful career development programs with a scaled agile environment
• Strong understanding of agile principles, frameworks, and methodologies, such as SAFe, Scrum, or Kanban
• Exceptional communication, interpersonal, and coaching skills, with the ability to inspire and motivate individuals at all levels of the organization
• Demonstrated ability to collaborate with cross-functional teams and drive organization change initiatives
• Certifications such as SAFe Program Consultant (SPC), Certified Scrum Product Owner (CPSO), or Certified Product Manager (CPM) are a plus
• Group insurance or benefits technology experience is a plus

Themes

• Recruiting, hiring and onboarding
• Resource management – assignment, allocation
• Directing front-line managers/chapter leads
• Performance management and calibration
• Skills and competency development
• Process definition, socialization, and adherence to consistency of practice

Life is brighter when you work at Sun Life 
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Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more 
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Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account  
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A flexible work environment with a friendly, caring, collaborative and inclusive culture  
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Great Place to Work® Certified in Canada and the U.S.  
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Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running 
  
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, n