Senior Field Service Technician

Job ID: 110738 

 

The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a 4 year running Top Workplace in the Greater St. Louis area.  

Job Summary

Leonardo DRS Land Systems is seeking several Senior Field Service Technicians.  The ideal candidates will be responsible for providing hands on technical support of DRS Land Systems products. Field Service Technicians are key players in the pre and postproduction life cycle here at Leonardo DRS Land Systems. As a Field Service Technician you may do all or some of the following tasks:

• Assembly and support of prototype products
• Real world/real time troubleshooting and repair at various customer sites
• Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required),
• Provide technical support during training events
• Coordinate and perform product upgrades in the field

This position will also provide work leadership and technical assistance to other technicians.  The selected candidates must be able and willing to travel/deploy to CONUS and OCONUS customer locations 50-75% of the time.

Job Responsibilities

• Responsible for providing a variety of moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing
• May provide work leadership and technical assistance to lower-level technicians
• Serve as customer contact on technical issues
• Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation
• Conduct repairs and/or modifications using a variety of hand tools and test equipment 
• Demonstrate setup and adjustment of complex equipment for potential users or operators
• Complete appropriate written documentation and feedback for onsite service and installations
• Deliver technical solutions to customers with a high degree of professionalism
• Determine and recommend which products or services best fit the customer’s needs
• Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
• Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
• May provide formal/informal training of customer personnel
• Demonstrate great customer service skills
• Work variable shifts and up to 12-hour shifts to perform necessary testing
• Exhibit mature, independent judgment and communicates effectively
• Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.
• Support, communicate, reinforce and defend the mission, values and culture of the organization

Qualifications

• High school diploma or GED with 5+ years of work experience
• Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required. Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average
• Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time
• Must have current experience (within the last 5 years) and a moderate level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc…)
• Must have current experience (