Guest Engagement Representative

About Us: The Griffin Museum of Science and Industry is the largest and most interactive science museum in the Western Hemisphere. Griffin Museum of Science and Industry (Griffin MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. Griffin MSI’s mission – to inspire the inventive genius in everyone – is realized through its world-class exhibitions and engaging guest experiences. The Griffin Museum of Science and Industry provides programs and experiences that deepen the engagement of students and teachers in science and science-related disciplines, with a vision to inspire and motivate our children to achieve their full potential in the fields of science, technology, engineering and math.

We offer a creative, collaborative, and innovative environment for our employees. Our employees get great perks such as: benefits starting day one of your employment, free admission to Griffin MSI for family and friends, free admission to other museums, free parking in Griffin MSI’s garage and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart and innovative people, the Griffin Museum of Science and Industry is the right place for you!

The Job: The Guest Engagement Representative (GER) is responsible for providing excellent customer service through all interactions with guests. GERs will perform various guest-facing operational functions in support of engaging and orienting Museum guests and help build fun and amazing Museum experiences for guests of all ages and interests. 

This is a part-time position working onsite at the Museum 3-4 full days per week and is a union-represented position (AFSCME Council 31). Please note the role requires Tuesday availability and one weekend day availability as well as occasional evening availability for special events.

Responsibilities

• Provide enthusiastic, efficient, and helpful customer service through friendly greeting, ushering, and escorting of guests through the building.
• Promote museum exhibits and experiences and offer effective and creative solutions to issues and questions that may arise.
• Deliver wayfinding and other guest services throughout the entire guest visit.
• Key areas of support include ticketing operations, Giant Dome Theater (GDT), parking garage, coat check and other guest-related amenity services, Group Center, and opening and closing the museum for guest operations.
• Collaborate with team members to provide a safe, inclusive, and positive environment for all guests.
• Facilitate the welcoming of field trip groups through Group Center in a safe, effective, and efficient manner including onboarding and offboarding of field trip students.
• Manage the field trip group lunchroom and related services, organizing and communicating group visit information.
• Process visit registrations and provide administrative support for school field trips and other visitor groups for documentation and reporting requirements in an organized and thoughtful manner. 
• Build relationships with Museum members and guests to encourage repeat visits. 
• Participate in team meetings to create and discuss new sales tactics for memberships, multi-attraction passes and other upsell experiences.
• Partner with Guest Experiences Team to ensure guest flow at tours and other experiences are being communicated to ensure efficient entry for guests.
• Perform cashiering duties including ticket and membership sales, returns, and process all ticketing transactions on the Museum's ticketing system according to Museum policies and procedures; manage cash and credit card sales of tickets, memberships, multi-attraction passes, and/or special event entry in a timely manner.
• Assist guests parking in the Museum garage and in the upkeep of the garage facilities by performing regular checks and inventories on hardware, garage equipment, and ticket stock.
• Provide guest amenity services such as coat check, wheelchair and stroller rentals, lost and found, wayfinding, and support GER Certified Trainers with restocking materials.
• Operate Giant Dome Theater film screenings in accordance with operational protocols.
• Support GO leadership team and GER Certified Trainers with stanchion setup/take down.
• Maintain department inventory of supplies and perform other museum show quality