Revenue Enablement Program Manager | Customer Success/Retention

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health

The Revenue Enablement team at Komodo Health drives productivity and effectiveness across our go-to-market (GTM) functions. We develop tools, content, and training programs to improve seller performance and readiness. By working cross-functionally with Marketing, Product, and Revenue Operations, we equip our field teams with the resources and processes to accelerate time to value and improve customer engagement.

We're seeking an experienced retention-focused Sales Enablement Program Manager to champion the growth of our Customer Retention team. You will lead all aspects of their enablement, including training, ongoing development (everboarding), and methodology coaching. This role involves collaborating directly with Customer Retention leadership to build and deliver programs that boost team effectiveness and drive measurable productivity.

Looking back on your first 12 months at Komodo Health, you will have…

• Elevated our Customer Retention "Sales" Acumen: You will have designed and launched a comprehensive enablement curriculum specifically tailored to teach our Account Managers and Customer Enablement Managers advanced "sales" techniques, enabling them to confidently drive renewals, identify cross-sell opportunities, and expand existing accounts.
• Strategic Partnership with Customer Retention Leadership: You will have established yourself as a trusted advisor to Customer Retention leaders, proactively identifying knowledge and process gaps and building an enablement strategy that directly addresses their team's needs and contributes to measurable business outcomes.
• Optimized Learning & Technology Adoption: You will have developed and executed a strategy for leveraging our enablement tech stack (including Highspot, Salesforce, Gainsight, and content creation tools like Articulate Rise, Storyline, Camtasia, Slido), ensuring our Customer Retention teams are proficient and effective in using them to achieve their goals.

These outcomes will be achieved through the following essential functions:

• Lead Customer Retention Enablement Strategy: Develop, own, and execute a comprehensive enablement strategy specifically for our Customer Retention teams (Account Managers and Customer Enablement Managers), aligned with GTM and revenue objectives. 
• Uncover & Address Gaps: Conduct in-depth needs analyses to identify knowledge gaps, skill deficiencies, and process inefficiencies within the Customer Retention function. Translate these findings into actionable enablement solutions. 
• Curriculum & Content Development: Design, develop, and deliver engaging and impactful training programs, content, and playbooks. This includes leveraging tools like Articulate Rise, Storyline, Camtasia, Slido to create high-quality, scalable learning experiences. 
• Methodology & Process Integration: Implement and reinforce sales methodologies (with an awareness of MEDDICC) specifically adapted for the customer retention lifecycle, ensuring consistent application in renewals, cross-sell, and expansion motions. 
• Proactively map customer retention processes to key customer lifecycle stages, identifying opportunities to optimize conversion, improve adoption, and reduce churn.
• Stakeh