Localization Program Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role-

We are a team of seasoned localization professionals working to continually innovate how we best serve our international customers.

Meet our team-

The Localization PM Team is part of the Localization Team in the World Ready organization. We’re on a mission to enable experiences that are relevant to our global customers and compliant with local regulations, supporting Paypal’s presence and expansion in 200+ countries and 40+ languages. World Ready Localization is responsible for producing and managing localized customer and merchant-facing content for Web and Mobile Product UI, Help, Legal and Compliance, System Notifications and Web Product Marketing.

Job Description:

Your way to impact:

As a Localization Program Manager, you’ll be responsible for the delivery of global content experiences that support Paypal’s strategic initiatives. You will manage all localization aspects of feature launches for your assigned product lines, and work with cross-functional Teams and external Language Service Providers to deliver high-quality, compliant content to our customers. 

Your day to day:

• Own the end-to-end Localization workstreams for product launches across all content types, partnering closely with our Product, Engineering, Regional, Marketing and World Ready teams to create project plans and content guidelines, ensuring timely delivery of global content, signed off by all stakeholders.  

• Report on project milestones, production and quality KPIs internally and externally to our team 

• Drive early stakeholder engagement to understand country-specific Product and Compliance requirements and ensure successful implementation in localized content 

• Manage the Linguistic Quality of your products in all locales, through terminology and guideline management, linguistic QA/testing and third-party Language Service Provider briefing; liaise with Content Designers, content stakeholders and language experts on product terminology, adaptations and editorial style 

• Conduct post-mortems and lead initiatives to constantly improve the localization ecosystem in partnership with our Localization Technology team, World Ready and Paypal’s Product and Engineering teams 

• Promote World Ready Localizability and Internationalization solutions with technical stakeholders and lead initiatives to innovate the tooling and processes for localized content production, including machine-learning technologies 

• Drive i