Lead Bar Supervisor| BOK Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Lead Bar Supervisor is responsible for supporting the Premium Clubs & Bar Manager effective management of all Venue Concessions Bars & Premium Club locations operations including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee training and supervision, troubleshooting, closing duties, event planning support, and any other tasks assigned by the Management Team.  The Lead Bar Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of the Arena in all Bar areas, must be willing to enforce all OVG personnel and operating policies and procedures and plans, organizes, and executes the service requirements of each event and determines all scheduling and product components required to properly service events within budgetary guidelines.

 

The Lead Bar Supervisor will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will/ may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion and transfer.  The Lead Bar Supervisor will provide oversight and resolution responsibility for employee performance issues.  Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, enthusiastic, compliant and cooperative work environment. The Lead Bar Supervisor executes activities at the venue into a team effort that contributes to the success of all events.

 

This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which include evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude.

 

This role will pay an hourly rate of $15.00- $18.00.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

 

This position will remain open until March 21, 2025.

About the Venue

The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues

Responsibilities

• Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Detect and act upon guest inebriation as trained, escalating to upper-management or security when needed.
• Provides on-going training, development, mentoring and supervision of hourly employees. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Assists in troubleshooting technical problems with Point-of-Sale Systems, from both a hardware and software perspective.
• Generates employee schedules and verifies employee time for both Premium and Concessions Bar areas, as required.
• Ensures staff are briefed on event requirements and assigned to a specific area prior to events.
• Enforces all OVG and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, register transactions, operating procedures, and quality presentation.
• Conducts a walk-through of all bar areas after completion of the event to ensure all areas are clean.
• Assists in development of other business activities, community participation in appropriate groups and all other assignments as directed by the General Manager or Assistant General Manager.
• Ensure proper set-up of all bar locations prior to doors. Set-up duties may include verifying opening inventory, assigning duties to bar employees, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production in Premium Club areas based upon projected guest attendance