Senior Manager, Product Information Management & Special Purchase Orders

*This role is hybrid. On-site Tuesday-Thursday, with work from home Monday and Friday. 

 

About the Role 

The Senior Manager, Product Information Management (PIM) & Special Purchase Orders (SPO) provides strategic and operational leadership for the teams responsible for product data management and special purchase order execution across Guitar Center’s business. This role ensures data accuracy, operational excellence, and high service-level performance across systems and business partners. 

This position oversees the full PIM function and directly manages the SPO function (four direct reports). The Senior Manager drives efficiency, automation, and continuous improvement initiatives to streamline data governance, SKU creation, and special-order workflows originating from brick-and-mortar stores. 

What You'll Do

Key Responsibilities 

• Lead, develop, and mentor PIM and SPO teams to ensure operational excellence, data accuracy, and service-level achievement across all merchandising systems and platforms. (25%) 

• Identify, design, and implement system improvements, upgrades, and automation solutions to reduce manual workload and increase efficiency. (15%) 

• Oversee PIM system execution including product and SKU data creation/maintenance; ensure product data integrity, consistent SKU standards, and timely order fulfillment in partnership with cross-functional teams. (10%) 

• Manage end-to-end SPO processing including vendor communication, order validation, invoice reconciliation, and escalation management to ensure SLA compliance. (10%) 

• Drive product data governance including quality assurance, SKU lifecycle management, and data consistency across JDA, Heiler, and downstream systems. (10%) 

• Establish and monitor KPIs, reporting, and dashboards measuring productivity, accuracy, and system utilization; communicate insights to leadership. (10%) 

• Lead change management initiatives by standardizing processes, documentation, and training to support scalability and growth. (10%) 

• Build strong vendor and internal partnerships to ensure timely resolution of order and data discrepancies. (5%) 

• Collaborate with IT and analytics teams to leverage workflow tools, automation, RPA, AI, and external APIs to streamline operations. (5%) 

Supervisory Responsibilities 

• Total Reports: 13 

• Direct Reports: 1 PIM Manager, 4 SPO Coordinators 

• Indirect Reports: 9 PIM Coordinators 

• Responsible for recruiting, performance management, development planning, and succession management. 

Qualifications

To Join Our Band, You’ll Need the Following 

• 5+ years of experience in product data management, merchandising operations, or related discipline 

• 5+ years of leadership experience managing large operational teams 

• Strong understanding of merchandising systems (PIM, Order Management, Vendor Management, ERP systems) 

• Experi