Senior Staff Information Systems Engineer (Observability/SRE)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

 

What you get to do in this role:

• Guide the technical design, implementation, and optimization of global infrastructure services; primarily focused on our Hybrid Cloud initiative.
• Guide the architectural and topology design, new technology evaluation, and integration planning activities.
• Research and recommend new technology, such as integrated hardware and software solutions, that meet key business requirements.
• Ensure architecture and design provide reliability and redundancy for all IT Services. 
• Manage assigned projects and program components to deliver services by established objectives.
• Ensure high-quality documentation for supported infrastructure is developed and maintained.
• Own the automation of operational activities for Windows, Linux, and Cloud-related technologies.
• Partner with ServiceNow developers to integrate Systems technologies with the ServiceNow platform.
• Ensure SOX and other legal and regulatory compliance in the infrastructure area.
• Need someone who has built/set up an observability tool (like Splunk, Prometheus, Grafana, or Elastic search capabilities) in the past
• Own logging and monitoring tools and traces
• Own backend and front end of the observability tool
• Own integrations with different SaaS platforms to help bring logs into the Observability platform
• Work with infrastructure, systems, and cloud technologies as needed

Qualifications

Qualifications

To be successful in this role you have:

• Deep experience designing and administrating public cloud Infrastructure-as-a-Service in Azure or AWS
• A minimum of 10 years of experience in the design and development of Windows and Linux IT Systems.
• Proficiency in scripting with PowerShell
• Experience in implementing innovative technologies and solutions in an enterprise IT environment.
• Deep understanding of vSphere ESXi 5/6 and experience with deploying and managing a highly-virtualized infrastructure.
• Knowledge of Microsoft Active Directory architecture, design and configuration in an enterprise IT environment

Preferred:

• Experience in other scripting languages (bash, python, vbscript, etc)
• Experience supporting and managing HPC (high-performance compute), preferably SAP HANA.
• Experience working with various REST or SOAP based API's.
• Knowledge of DNS,