Senior Director, Internal Communications

Who We Are

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 60 health plans, including many of the top 20, and representing more than 160 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Location: This role is hybrid

Position Overview
 

We are seeking a seasoned and strategic leader to drive impactful internal communications and organizational change initiatives that enable transformation, build alignment, and foster a strong, connected culture. This hybrid role sits at the intersection of people, strategy, and storytelling—partnering with senior leaders and cross-functional teams to craft and deliver messages that engage, inform, and inspire employees, while ensuring smooth, people-centered adoption of change. This role blends strategic thinking with hands-on execution and requires someone who thrives in complex, fast-paced, and mission-driven environments.

Strategic Internal Communications & Engagement
 

• Design and lead enterprise-wide internal communication strategies that reinforce business priorities, core values, and cultural aspirations.
• Serve as a communications advisor to senior leadership, supporting key initiatives, change efforts, and business updates.
• Craft compelling narratives for a variety of channels—executive communications, company-wide updates, intranet articles, video scripts, digital signage, town halls, and more.
• Lead the editorial planning and governance for internal content to ensure clarity, consistency, and alignment.
• Build and evolve employee communication channels and feedback loops to improve reach, effectiveness, and engagement.
• Use qualitative and quantitative data to measure the impact of communications and continuously improve efforts.

Change Management & Organizational Transformation
 

• Lead or co-lead the development and execution of integrated change management communication strategies for complex organizational initiatives (e.g., new systems, restructures, cultural shifts, mergers/acquisitions).
• Conduct change impact assessments, stakeholder mapping, and readiness evaluations to tailor effective approaches.
• Build and manage end-to-end change communication plans.
• Partner with program managers, HR, IT, and business leaders to embed change thinking and ensure alignment across workstreams.
• Provide coaching to leaders and managers to enable them to be effective change champions.
• Create communication and enablement tools that support sustained behavior change and adoption.

Required Qualifications
 

• Bachelor's degree in Communications, Organizational Psychology, Business, or a related field preferred.
• 7+ years of experience in internal communications, change management, employee engagement, or related functions.
• Demonstrated ability to lead high-impact communication and change strategies across large, complex, and/or matrixed organizations.
• Exceptional writing, storytelling, and message development skills with a clear, engaging voice.
• Familiarity with change management methodologies such as Prosci (ADKAR), Kotter, or Lewin.
• Strong project management and stakeholder engagement capabilities.
• High emotional intelligence and ability to influence at all levels of the organization.

Preferred S