Sr. ServiceNow Administrator & Developer (Hybrid & Remote Work Eligible)

SNC supports programs and warriors who protect our country. Be part of the team that helps protect our country.

SNC is a dynamic, state-of-the-art company with a very dynamic ServiceNow platform environment.

The ServiceNow Architect is responsible for the health and ongoing maintenance of the ServiceNow platform. This includes platform maintenance/upgrades, and overseeing the design and implementation of all small enhancements and project-related transformational changes to the platform. This includes overseeing the work performed by internal ServiceNow CSAs, citizen developers, and 3rd-party System Integrators.

Sierra Nevada Corporation’s ServiceNow Platform team designs, implements, and supports services and offerings in the IT Service Management, ITOM, and Human Resources Management spaces as well as supports shared development spaces in the GRC and Security Operation’s spaces.
This ServiceNow Architect a technical subject management expert responsible for the architecture, design, development, administration, and rollout of solutions on the ServiceNow platform.

The ServiceNow Architect will work with internal customers, Scrum Masters, Technical Product Managers, ServiceNow developers, and 3rd parties to design, develop, test, and deploy enhancements, fixes, integrations, and configuration changes needed to support the enterprise.

As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications. Learn more about SNC's Corporate team

Responsibilities:

• Oversee all platform version and patch upgrades including all coordination with the vendor.
• Ensure the health, safety, and performance of the platform by ensure all changes to all modules within the platform are designed within CSDM best practices.
• Oversee all design work within the platform related to Project work performed internally and by 3rd parties, internal small enhancements, and citizen development activities.
• Perform development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change,
• Knowledge, Release / SDLC, Asset Management, Human Resource Management, Configuration Management (CMDB), Mobility and Reporting.
• Provide design support and development to, but not limited to: screen tailoring, workflow administration, flow administration, report setup, data imports, integration, scripting, third party software integrations, automation and custom application development.
• Scope and design solutions and/or integrations for documented business and technical needs, with an emphasis on / preference for minimizing customization.
• Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution. Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies.
• Formulate and implement, when necessary, a QA/ATF strategy, with solutions for unit, system integration, regression, and user acceptance testing.
• Contribute to design, and coding standards for development teams to follow.
• Perform evaluation and rollout of new applications and solutions in ServiceNow both proactively and as requested.
• Design, build, rollout and support the technical framework to support distributed/shared development on the platform.

Must Haves:

• Bachelors degree in Computer Science, Business Administration, or related field of study and typically 10 or more years of relevant experience
  • A higher level degree may substitute for experience
  • Related experience may be considered in lieu of required education
• Experience with .NET (C#), WCF, MVC, jQuery, JavaScript
• Background in SQL Development (insert/update, stored procedures, triggers), Application Integration, Web application development, HTML, DHTML, CSS
• Certified ServiceNow Administrator
• Wide and deep understanding of the entire ServiceNow platform
• Experience implementing multiple ITSM services including Service Catalog efforts including approval and workflows
• Good understanding of CSDM good practices and a history of implementing ServiceNow solutions aligned with CSDM
• Excellent written & verbal communication and documentation skills
• Subject matter expertise and the ability to lead, guide and mentor others

Preferred:

• Certified ServiceNow Developer or Certified ServiceNow Implementation Specialist
• ITIL v3 or