Account Manager

About Fishbowl

Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business.

To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl’s growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.

The Opportunity

We’re looking for a Junior Account Manager to be responsible for retaining and growing revenue from our current customers through renewing customer contracts and by offering additional products and services.

As we work to expand our internal team, Fishbowl is looking for individuals who are highly collaborative, carry diverse skill sets, love problem-solving, and understand the value of working on a high-performing, goal-oriented team.

As a Junior Account Manager, you will be a crucial liaison between our company and our valued clients. Your primary responsibility will be to nurture and maintain strong, lasting relationships with our clients, ensuring their needs are met and their expectations exceeded. Your exceptional communication skills, strategic thinking, and ability to understand client objectives and the product will drive your success in this role and help you understand how to better align our products with their needs over time.

Our HQ offices are based in Orem, UT, where this position will be located.

Responsibilities

• Manages all aspects of the renewal process by providing quotes and overcoming objectives to effectively renew expiring contracts.
• Increase customer retention
• Actively participate in the implementation process ensuring that customers go live and are using the product.
• Maintain relationships and communication with customer executives
• Communicates with existing clients to increase sales of additional products and/or services.
• Manage all license keys associated with current customers.
• Serves as the main point of contact for assigned current customers and responds to all email/phone inquiries.
• Acts as a liaison for assigned customers to make sure they can contact the right people to resolve issues.
• Documents all customer communication, steps and actions taken, as well as results and resolutions obtained throughout each interaction.
• Works with at-risk clients to proactively resolve issues and avoid returns.
• Updates Salesforce with current account information i.e. contact, address, etc.
• Collaborates with Customer Solutions Specialists to schedule product and process demos for assigned clients when needed.
• Retains technical skills by keeping abreast of developments in technology and product knowledge.
• Performs other duties as assigned.
  
  

Required Skills/Abilities

• Fishbowl product knowledge is essential.
• Knowledge of B2B software and the inventory management/manufacturing software ecosystem preferred.
• Knowledge of customer/market research, sales, and negotiating principles
• Outstanding knowledge of MS Office and Salesforce to manage and drive sales, including a track record of providing reliable, up-to-date inputs
• Customer empathy, particularly for small businesses in manufacturing, warehouse, and e-commerce.
• Strong verbal and written communication skills
• Excellent time management skills
• Willingness to be coached, desire mentorship, and have a growth mindset
  
  

Education/Experience

• Bachelor’s Degree preferred
• 2+ years of experience related to software sales and account management preferred
• Proven track record of hitting and surpassing monthly and quarterly sales goals preferred
• B2B sales expertise preferred.
• Fishbowl product knowledge is highly valued in this role.
  
  

Tech Stack

• Salesforce
• Microsoft Office
• Outreach

Benefits

•  Flexible PTO with no accru