Senior Manager, Procurement, Contact Center & Agency Management

Working with Us
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The Senior Manager, Procurement, Contact Center & Agency Management role is responsible for the development of robust global category strategy, including defining buying channels, purchasing policies as well as managing supplier relationships and driving Agency Management.

This role is expected to have Contact Center expertise and knowledge of other Commercialization categories, as well as a good understanding of Pharmaceutical Commercialization models and regulations. This individual will work with the Category Lead and Partners to develop a Contact Center category strategy that aligns to the strategic priorities of BMS. This includes overseeing sourcing and contracting teams to ensure we are delivering with speed.

This role will also drive Agency Management and work with Category Leads, Category Partners and Commercial Teams to enhance Agency relationships focusing on value creation while ensuring efficient and optimized partnerships. It is necessary for this individual to understand the product lifecycle process and the archetypes that each product will fall into, as well as impact on the organization (both short and long term) and have knowledge of the global value chain to provide strategic industry insights and identify potential opportunities that ultimately lead to a BMS competitive advantage.

Major Responsibilities and Accountabilities:

Develop Global Category Strategies that are best in class and relevant for global and market nuances as needed to drive outcomes for the business

• Understand and capture business plans and budgets as needed to ensure global category strategies are fit-for-purpose and meet business needs.

• Leverage knowledge of external supplier market place to curate supplier solutions for the business in alignment with business outcome needs.

• Collaborate with the Category Lead and Partners to ensure category strategies are effectively supporting business outcomes such as product launch, in-line product growth, upcoming LOEs, and data and insights.

• Coordinate with market teams to develop relevant and effective global category strategies that are utilized across markets

• Coordinate with dedicated market business partners to pull through relevant global strategies or develop tailored category strategies as needed to enable specific market needs and objectives.

• Coordinate with Procurement COE teams to ensure simple and clear buying processes to allow pull through of category solutions and optimized user experience.

• Support major category initiatives within a multi-year plan including end to end process optimization, make / buy analysis and recommendations within a spend category and / or within a major business area.

• Provide Industry and Category Expertise to build robust Category Strategies & Plans that evolve and align with the product lifecycle.

Drive Agency Management and performance

• Coordinate with other Category Strategy Partners to monitor Agency performance across business units and leverage inputs to effectively manage Agency relationships. Leverage/promote technology as a backbone to Agency Management.

• Manage and optimize the Contact center category supply base, preferred suppliers, and track supplier performance (KPIs, SLA tracking).

• Lead cadenced business reviews with key internal and external stakeholders to track performance and ensure alignment on business objectives.

• Manage escalations from the business and coordinate with Suppliers on b