Associate Manager

Our Story

We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color… Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise.

Job Summary

As an Associate Manager, you are a key member of the leadership team.  You are responsible for supporting a profitable business--focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement.  You will provide in-the-moment feedback and coaching so each team member can contribute at their highest potential.  While you will own a key area of the business, you will also be expected to step into other team members’ shoes seamlessly when needed to keep everything running smoothly.

Job Responsibilities

• Start each shift with a high energy “we will win” vibe that ignites the team.

• Ensure the team is always on track to make their goals and exceed customer expectations.

• Ensure associates are connecting with customers authentically.

• Know what’s happening in the social space and keep the team connected.

• Ensure the team has proper training and shadowing and uses existing tools and resources consistently.

• Come up with innovative and unique ways to engage the community and build loyalty through events.

• Can step into a variety of roles seamlessly to keep the business moving and everyone firing on all cylinders.

• Prioritize “need to do” over “nice to do” and drive initiatives to completion thoroughly and swiftly.

• Can step into the Store Director role if need be and knows the right thing to do.

• Act in a manner that aligns with our values.

(About you) You’ll be great in the role if you …

• Love our brand, customers and teams.

• Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.

• Have a track record of setting and achieving goals.

• Enjoy working hard and always see things through from start to finish.

• Are energized by change; shift gears quickly and rally the team behind new strategies and projects.

• Value diverse points of view and encourage speaking up with new ideas.

• Have a high school diploma or equivalent combo of education and experience.

• Have 4 or more years of management experience with similar scope.

• Communicate effectively and confidently.

• Process information and operate store systems accurately.

• Are available when we are busy, including: nights, weekends and holidays.

• Are adept with technology and apps and familiar with industry-related blogs and feeds.

• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

• Must regularly move around all store areas and be accessible to customers.

Before we wrap, a word about a few of our way cool perks…

• Competitive base pay and bonus programs

• Flexible days and hours

• Amazing merchandise discounts

• 24/7 free confidential help with a variety of personal and work concerns

• Personal and professional development

• Giving back –volunteer program, disaster relief funds, charitable matching donations*

• Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*

• Time Away – paid time off, holidays, parental leave, disability leave, bereavement*

• 401(k) plan with company matching contributions*

*Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $29.25 - $43.75

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity a