Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

0600-1530

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10030 - 6214 Care Coordination Dept

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for directing and coordinating daily departmental function and planning for delivery of the highest quality of safe patient care. Collaborates with the Manager of Care Coordination and/or designee to manage and direct the implementation of professional nursing practice on a daily basis.

I. Major Responsibilities:

1. Coordinates age-appropriate patient care coordination activities for a defined staff and makes immediate decisions for those areas within the scope of his/her responsibility using knowledge of standards, policies and procedures as they apply to the given area.

2. Conducts daily review of assignments, assessing patient case management  requirements and monitoring nursing staff performance.  Reviews documentation and addresses non-compliant standards with staff. 

3. Participates in Complex Rounds for patient with long length of stay and follows up with key next steps as indicated.
4. Coordinates daily operations to assure appropriate staffing, optimal patient flow, bed management, and productivity to meet or exceed budget.  Keeps Manager of Care Coordination informed of nursing workload, changes in patient and/or employee needs.
5. Collaborates with the nursing leadership team in the strategic planning, implementation, evaluation, and revision of systems to support and enhance the competence, autonomy, and accountability of the nursing staff.
6. Assists Manager and/or designee to ensure the department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
7. Participates in the development of goals, objectives, policies and procedures for efficient departmental operations.
8. Identifies issues and seeks resolution to problems.  Utilizes analytical and critical thinking in decision making and judgment that is aligned with organizational objectives. 
9. Participates in monitoring resources.  Notifies Manager of Care Coordination of risk management issues and follows up with appropriate staff as necessary. 
10. Provides input to the preparation of the annual budget and capital equipment budget.
11. Serves as a role model, coach and facilitator.  Inspires and encourages teamwork.
12. Fosters a collaborative professional relationship with other hospital departments/staff, physicians, and managers to ensure best practice is the focus for all patient-centered quality care.
13. Assists the Manager of Care Coordination with personnel responsibilities including, but not limited to, interviewing, hiring, performance evaluations, scheduling, orientation, annual regulatory and clinical competency requirements.  Provides immediate disciplining and counseling to staff as necessary.  Makes recommendations to Manager of Care Coordination regarding need for further disciplinary action as necessary.
14. Assists manager in ensuring compliance with regulatory agencies such as Joint Commission, DPH, etc.  Assists in development and maintenance of procedures and processes necessary to meet regulatory requirements. 
15. Participates in staff meetings, sharing system wide goals and objectives with front line staff and links their daily work to the mission and vision and strategic goals of the organization.
16. Attends nursing leadership and manager meetings.  Participates in committees and taskforce teams as a representative of the Department of Nursing.  Attends conferences and seminars as required or direct