Manager, Real Estate Portfolio Operations

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Manager, Real Estate Portfolio Operations to join our Real Estate Servicing team in Newport Beach, CA.

As a Manager, Real Estate Portfolio Operations you’ll move Pacific Life, and your career, forward by managing a team responsible for functions related to commercial real estate servicing. You will fill an existing role that sits on a team of 20 people in the Investments division. Your colleagues will include fellow real estate commercial loan servicing professionals.
 

How you’ll help move us forward:

You will oversee the following functions within the Real Estate area of Pacific Life Investments:

Risk Management

• Negotiate the compliance of real property insurance coverages for all loans serviced by Pacific Life.

• Casualty claim monitoring & administration for serviced mortgage portfolios

• Monitoring and reporting of insurance coverages, deficiencies, risk exposures & catastrophic event exposure

• Customer service related to insurance matters including impound and forced placement administration

• Determines/negotiates insurance provisions/ requirements for new PL loans

• Manages placement of PL’s mortgage impairment, forced place and Real Estate Equity (property and liability) insurance coverage’s

Client Services

• Complete system processing relating to any loan setup or servicing transaction changes for all mortgage loans serviced by Pacific Life.

• Review and interpret loan documents and research issues if necessary.

• Process system updates pursuant to the loan or transaction documents.

• Prepare and distribute mortgage loan billing statements for all loan portfolios.

• Facilitate compliance with all Corporate initiatives, programs and requirements (e.g. Information Security, BCP, SOX ).

• Tax Payment Processing - Escrowed

• Tax Payment Monitoring - Non-Escrowed

• Escrow Audits

• Reserve Draws

• Cash Collateral Agent Functions

• Review and interpretation of related provisions of loan documents

• System Maintenance

• Rating Agency Reporting

• Audits (Reg. AB, USAP, internal, external, DOI, etc.)

• Special projects as they arise

The experience you bring:

• 4-year college degree with emphasis in Business, Finance or Real Estate preferred (MBA strongly preferred)

• Previous experience managing/leading professional employees with accountability for performance and results of the team.

• Superior analytical skills

• High proficiency with Microsoft Excel, Word, PowerPoint and Outlook; Argus a plus

• Excellent organizational, and communication skills, both verbal and written

• Exceptional attention to detail and thoroughness is a must

• Team Player with collaborative and strong relationship building skills

• Ability to work independently and in a way that reflects the company’s culture and core values

• Skilled at developing and maintaining personal, social and business relationships representing Pacific Life in a professional manner

• Willingness to travel as needed

What makes you stand out:

• Experience with commercial real estate property and casualty insurance.

• 5+ years of experience in commercial real estate servicing with life insurance company loan origination(s)

You can be who you are.
People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factor