PATIENT SERVICES MANAGER, FOOD AND NUTRITION

Salary: $65,000-75,000 per year

Other Forms of Compensation: Up to $2,500 annually 

Reports to: Associate Director, Food & Nutrition

Schedule: Full time; primarily Monday through Friday, 9:30a-7:30p with rotating weekends/holidays.  More details are available upon interviewing.

We are offering a $5,000 sign on bonus!

 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As the Patient Services Manager, you will support the successful operation of Food & Nutrition Services in an acute care hospital, with a focus on patient meals. This role oversees daily food service for approximately 280 patients, leads a team of 32 hourly associates, and ensures the delivery of nutritious meals, high‑quality service and patient satisfaction. We are seeking a high‑energy leader who thrives in a fast‑paced, dynamic environment and is committed to building and sustaining strong operational systems and processes. This role requires someone who can balance relationship‑building with hands‑on execution, foster team engagement while maintaining accountability to departmental goals, and consistently demonstrate big‑picture thinking, proactive planning, and decisive leadership.

 

Key Responsibilities:

• Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population
• Hires, directs, coaches, trains, and develops patient service team members
• Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
• Ensures patient services staff assists in achieving stated patient satisfaction goals
• Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
• Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs

 

 

Preferred Qualifications:

• 2 years of food and nutrition or dietary management experience in an acute care hospital, senior living/long term care facility, or related healthcare setting
• Certified Dietary Manager, Associate degree or bachelor’s degree in nutrition, hospitality, food and beverage, or related field of study
• Strong leadership, management and coaching skills
• Strong interpersonal and communication skills both written and verbal
• ServSafe® certification
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, internet, electronic medical record, and diet office systems

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

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