Senior Manager - Tech Project Management

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

How will you make an impact in this role?

• Lead the strategic planning, coordination, and execution of complex technology programs while leveraging AI-enabled delivery capabilities, automation, and data-driven insights to improve execution efficiency and business outcomes.
• Drive end-to-end delivery of technology initiatives by partnering closely with Product, Engineering, Architecture, Operations, Risk, Compliance, and Business stakeholders.
• Establish program governance structures, operating rhythms, and executive reporting to provide transparency into delivery progress, dependencies, risks, and key decisions.
• Develop and maintain integrated program plans, ensuring alignment across multiple workstreams, teams, and organizational boundaries.
• Strategically allocate resources to optimize utilization across high-complexity projects and balance team workloads.
• Identify, assess, and proactively mitigate program risks, issues, and dependencies while driving timely resolution and escalation when necessary.
• Utilize data-driven insights and delivery metrics to monitor program health, identify opportunities for improvement, and support informed decision-making.
• Drive continuous improvement initiatives by identifying process inefficiencies, implementing best practices, and improving operational effectiveness across technology delivery teams.
• Ensure compliance with Software Development Life Cycle (SDLC) standards and enterprise governance requirements across technology initiatives.
• Utilize advanced project and program management tools and techniques to monitor progress, track key metrics, and implement corrective actions.
• Drive the integration of AI agent-enabled project management capabilities, workflow automation practices, and delivery analytics across complex technology initiatives to improve execution efficiency, predictability, and delivery outcomes.
• Establish governance and oversight practices for Agentic AI reporting, technical documentation, delivery planning, and operational metrics to ensure transparency, quality, compliance, and informed decision-making.
• Own the development and maintenance of program documentation, technical specifications, executive communications, and status reporting materials.
• Drive project quality by identifying process gaps and implementing solutions that increase efficiency, productivity, and delivery effectiveness.
• Engage with stakeholders, including project sponsors, technology leaders, business partners, and external vendors, to ensure strategic alignment and effective information flow.
• Collaborate with Product and Engineering teams to ensure technology solutions align with strategic objectives, architectural standards, and customer outcomes.
• Collaborate with Engineering, Product, Architecture, and Business teams to evaluate, implement, and continuously improve AI-driven delivery capabilities, workflow automation, Agile operating models, and team productivity.
• Partner closely with Agile Release Train (ART) leadership, Product Management, Architecture, and Engineering teams to ensure alignment across strategic initiatives, dependencies, risks, and delivery milestones.
• Leverage knowledge of Agile Release Train (ART) operations, Program Increment (PI) planning, and SAFe practices to effectively coordinate cross-team delivery efforts and support successful execution of enterprise programs.
• May or may not oversee and mentor a team of Technology Delivery colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity.
• May or may not pro