Field Service Engineer

Company Description

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. 

Job Description

The Field Service Engineer provides exceptional technical support, maintenance, installation, and training for TOMRA’s cutting-edge food sorting equipment. This role requires a capable, results-driven individual with the determination to overcome challenges and ensure the seamless operation of TOMRA's solutions, optimized performance, and superior customer satisfaction. The ideal candidate is a proactive problem-solver with a go-getter energy, always seeking solutions to any issue. They are tech-savvy with a deep interest in machinery and automation, and have strong computer skills. Additionally, the candidate should be excited to travel and thrive in a dynamic environment, consistently demonstrating a solutions-oriented attitude to ensure customer success.

Primary Job Functions: 

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality via troubleshooting machine problems through to resolution
• Perform all mechanical, electrical, electronic and optical tuning and setup by analyzing, evaluating and diagnosing equipment
• Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines
• React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs
• Address customer complaints and if necessary, escalate to appropriate stakeholders
• Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork
• Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales
• Assist with training and development of new Field Service Engineers, as requested
• Instruct and train customers on operation of machine, utilization and required maintenance of the systems
• Manage and control tools, test equipment, technical documentation and other assigned equipment
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team
• Complete administrative tasks in an accurate and timely manner
• Promote a “Safety First” culture throughout the company, our customers, and our industry

Qualifications

Required Skills/Abilities:

• Relevant knowledge of electronics/electrical assembly and wiring.
• Strong understanding / knowledge of electronics and electrical assembly and wiring.
• Proven to read, analyze and interpret technical procedures and/or governmental regulations.
• Assist and support customers in a professional manner
• Ability to establish and maintain effective working relationships with customers, internal and external associates and management
• Excellent communication skills and the ability to deal effectively with customers in the English language as necessary.
• Competent with Microsoft Office – Word, Excel and Outlook
• A positive attitude with a strong customer service mindset.

Education:

• A Technical Certification or Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or combination education and equivalent experience is accepted.

Work Environment:

• Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.