Sr. Director, Product Management

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 136 million registered learners as of September 30, 2023.

Coursera partners with over 300 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.

Job Overview:

As the Senior Director of Product Management at Coursera, your responsibility will be to enhance and refine the learner experience, driving engagement, and bolstering retention across our diverse business segments. Your role is crucial in developing and executing strategies and product features that not only create a compelling and user-friendly learning environment but also foster network effects to amplify product-led growth. By focusing on delivering exceptional outcomes that align with the learners' objectives, you will play a pivotal role in turning retention into a major revenue driver for all business segments.

Your role will be highly strategic, focused on driving impact and ensuring that Coursera's programs are differentiated and supported by strong product-market fit to continue to be successful and competitive in the marketplace. And, your role will directly impact the growth of Coursera’s consumer, degrees, and enterprise business revenue. You will work closely with the product, marketing, engineering, design, research, and data teams to develop and execute on your strategies, ensuring alignment across the organization.

Responsibilities:

• Strategic Vision and Alignment: Develop and communicate a clear long-term strategy for enhancing learner engagement and retention across all of Coursera’s business segments, ensuring that this strategy aligns seamlessly with the broader organizational goals and objectives.
• Engagement and Retention Strategies: Craft and implement innovative strategies aimed at maximizing learner engagement and retention, ensuring a rich and rewarding journey from initial interaction to sustained, loyal participation in Coursera’s offerings.
• Product Roadmap Development: Take charge of creating, executing, and continually refining a comprehensive product roadmap focused on learner experience, engagement, and retention, catering to the unique needs of each business segment.
• Team Leadership and Development: Lead, mentor, and nurture a diverse and high-performing team of Product Managers and cross-functional partners, steering them towards the successful realization of engagement and retention goals.
• Data-Driven Insights: Proactively gather, analyze, and leverage market, consumer, and product data to inform and optimize engagement and retention strategies.
• Product Development and Lifecycle Management: Oversee cross-functional teams throughout the product development lifecycle, ensuring timely and impactful product releases that enhance learner experience and drive engagement and retention.
• Go-to-Market and Post-Launch Analysis: Lead the development and execution of go-to-market strategies for new product features or initiatives aimed at improving engagement and retention. Conduct thorough post-launch analyses to gauge impact, gather insights, and inform future product development efforts.
• Performance Metrics and Continuous Improvement: Establish and track key performance indicators related to learner engagement and retention, ensuring continuous product improvement and alignment with strategic objectives. Utilize insights from product performance and user engagement data to continually refine and optimize engagement and retention strategies.
• Operational Efficiency: Ensure the Product Management department operates efficiently and effectively, optimizing processes