Sr. Manager, Business Systems - MadCap Flare

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Manager, Business Systems is a senior technical and people leadership role responsible for the strategy, governance, roadmap, design, development, delivery, and production support of enterprise business systems, with primary accountability for the Content Management System (CMS) platform, including the MadCap Flare content authoring and publishing ecosystem. This role serves as the platform owner and subject matter expert for assigned systems, ensuring they are scalable, secure, compliant, and aligned with business objectives, governance requirements, and the company’s enterprise risk management framework. The position provides strategic leadership, establishes standards and controls, manages budgets and vendor contracts, and coaches high-performing teams to deliver reliable, well-governed platforms that support critical business initiatives. In addition, this position manages contract and budgeting for assigned applications.

Essential Functions:

Platform Strategy & Ownership

• Define and own the enterprise strategy, roadmap, and operating model for assigned business systems, with primary focus on the CMS (MadCap Flare).

• Serve as the subject matter expert and platform owner, maintaining deep understanding of system architecture, integrations, and customer interactions.

• Provide strategic oversight to ensure system reliability, scalability, functionality, capacity, and performance.

• Participate in and oversee all platform enhancement initiatives to ensure changes do not adversely impact stability or control posture.

Delivery & Operations

• Provide day-to-day oversight of assigned systems, including approval of changes and ownership of critical incident and problem resolution.

• Lead teams to independently support key business initiatives and deliver large, complex projects.

• Drive continuous improvement, automation, and operational efficiency initiatives.

• Develop and monitor platform performance metrics, service levels, and key risk indicators.

Leadership & Stakeholder Partnership

•  Input into the hiring, training, and development of team members, fostering highly engaged, high-performing teams.

• Provide direction and coaching to CMS administrators, content technologists, and vendors.

• Partner effectively with product, legal, compliance, risk, technology, and operations stakeholders.

• Provide strong leadership and communication to align business needs with system capabilities and outcomes.

• Manage budgets and vendor contracts for assigned applications and platforms.  

Minimum Qualifications

• Bachelor’s degree in computer science, business, or a related field, or equivalent experience.

• Eight (8) or more years of progressive experience managing development, platform, or service delivery teams; experience with business systems required.

• Demonstrated experience owning enterprise platforms or systems, preferably CMS platforms.

• Strong ability to analyze complex problems, evaluate solutions, and make sound decisions.

• Proven ability to relate business needs to system capabilities and understand enterprise impacts.

• Strong problem-solving, analytical, and organizational skills, with the ability to manage multiple priorities.

• Demonstrated success in building and retaining highly engaged, high-performing teams.

• Background and drug screen.

Preferred Qualifications

• 10+