Program Manager - Housing Navigator

Company Description

Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice and throughout Los Angeles County.  The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through 20+ programs in four pillars of service: Outreach and Engagement, Housing Services, Mental Health, and Education and Vocational Training.  St. Joseph Center serves more than 10,000 people each year. 

Brief Description of Principal Activities

Multifaceted intervention, prevention, mental health, and housing assistance is offered through street outreach and 9 service sites throughout Los Angeles County. St. Joseph Center also provides on-site services at five permanent supportive housing developments, and will provide services at an additional six more sites in the coming year.  St. Joseph Center’s total holistic approach to services provide our clients with the help they need to regain their stability.

Job Description

Job Summary

The Program Manager serves as a team leader providing supervision to program staff as well as overseeing day-to-day operations of the program.  The Program Manager ensures the delivery of quality care in accordance to the rules and regulations established as well as adhering to the mission of St. Joseph Center.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Program Manager’s key areas of responsibility include: 

Key Areas of Responsibility:

• Along with the Division Director, develop, review, and revise, as necessary all administrative policies and procedures in keeping with program requirements. 
• Oversee service delivery, consulting regularly with the Director regarding quality control issues to maintain the highest standard of services. 
• Coordinate the development of cooperative relationships with other service providers, police and public safety officers and/or any other community resources.   

Essential Duties:

• Provide one-on-one supervision to all staff and address any performance issues when appropriate.
• Assist with consultation on assessment, crisis intervention, mental health, and case management services to program staff.
• Monitor daily, weekly, and monthly productivity.
• Provide input into program budget and monitor spending during the fiscal year.
• Assist with collecting statistics and preparing reports for funders and internal agency use. 
• Participate in appropriate contract related meetings. 
• Participate in other St. Joseph Center community, administrative, and fundraising activities as necessary.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

QUALIFICATIONS

Knowledge, Skills & Abilities:

• Must be highly motivated and a self-starter. 
• Must have the ability to communicate with and relate to a diverse group of people including clients, community, and other staff. 
• Must have excellent administrative and organizational skills.

Demonstrated ability to manage and supervise professional and para-professional staff while handling multiple tasks and relating to diverse groups.   

Experience:

• One year minimum management and supervisory experience with a strong desire to support and mentor staff.
• Two years’ experience providing services in a community setting with homeless or at-risk population.  Preferred experience working with Rapid Rehousing Programs (e.g. HPRP, SSVF).   

Education:

• Master’s degree from an accredited college or university in social work, public health, human services or a related field preferred.

Direct Reports:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and widely supported internet browsers.
•  Ability to collect and analyze data.

Certificates, Licenses and Registrations:

• Valid Califo