Senior Product Designer, Clinical Experiences

At Included Health, we're seeking a Senior Product Designer who believes exceptional design is crucial for transforming healthcare. This high-impact role involves creating innovative solutions to make healthcare more accessible and desirable for our members, and empowering our internal teams to deliver high-quality, personalized, digital-first clinical care at scale. You'll collaborate closely with designers, product managers, and engineers, applying your skills across diverse problem areas.
As a seasoned designer, you’ll bring a strong point of view, exceptional craft, and the ability to drive ideas forward. You’ll own the design direction for your team, mentor others, and advocate for design excellence while balancing rapid iteration with long-term vision. You're a master of your craft, consistently delivering exceptional design work and driving the design direction for your team. You form strong perspectives on what good design looks like and how to achieve it. We're looking for someone who thrives in complex, evolving environments, turning challenges into seamless and impactful experiences. If you’re passionate about designing seamless, innovative experiences and are eager to shape the future of healthcare with AI, we’d love to hear from you.

Responsibilities:

• Design and Innovate with AI: Spearhead the design of new, AI-powered experiences, whether it's enhancing member interactions through conversational AI or streamlining internal workflows with intelligent automation. You'll simplify complex systems, making intricate processes intuitive and frictionless.
• Conduct User Research (e.g., Maze, Rally, Marvin) to quickly test competing concepts, draw insights, and make informed design decisions. 
• Drive Experimentation & Iteration: Lead product experiments and iterations, using data and insights to refine and improve design strategies. You'll explore new ways to support our members and clinical team through digital interactions, leveraging storytelling, motion, generative AI, and interaction design. You're always curious and keep an eye on industry trends, bringing fresh ideas and best practices to the team.
• Influence and Mentor: Bring clarity and confidence to your team's product direction by delivering exceptional design work and forming strong perspectives on how design drives business outcomes. You'll mentor other designers, providing actionable, timely feedback during critiques, design reviews, and 1:1s that helps improve the quality of work. As a force-multiplier of our team, you will share design best practices (e.g., through playbooks, workshops, or internal talks) that are adopted by others.

Qualifications:

• Experience: 6+ years of experience as a product designer, with at least 2 years working on consumer facing services and/or internal service delivery workflow experiences.
• Craftsmanship: Strong expertise in interaction design, with a portfolio showcasing high-quality, high-impact experiences. You are a master of your craft, creating extraordinary user experiences that are simple, beautiful, and deeply satisfying, with a focus on user-centered design principles.
• Complex Problem Solving: Experience simplifying complex services, workflows, or engagement experiences. You thrive in ambiguity and are adept at simplifying complex problems into intuitive solutions.
• Collaboration: Proven ability to collaborate effectively with cross-functional teams, including product, engineering, and marketing. You confidently challenge assumptions and shape the future vision of your product area, ensuring alignment on user needs and business goals.
• Strategic Mindset: A strategic mindset, able to connect design decisions to business outcomes and advocate for the right solutions. Your design work is tied to measurable outcomes, and you collaborate with product and data teams to track and optimize impact over time.
• Adaptability: Comfort balancing quick iterations with long-term vision. You operate with autonomy, confidently setting your own direction and leading with a strong point of view.
• Communication: Excellent communication and storytelling skills, able to synthesize complex ideas into compelling narratives. You convey design decisions, trade-offs, and rationale with clarity and confidence, using strong visual and verbal communication skills to articulate design value.
• Proactive & Self-Guided: Proactive and self-guided, with the ability to navigate ambiguity and drive initiatives forward. You maximize opportunities, go beyond your project and role when necessary to achieve team goals, and raise problems or risks early to find solutions.
• Passion for AI & Prototyping: You're passionate and curious about the potential of AI in design and eager to explore its applications. Examples of