IT Support Technician (A+ Certified)

                                                                        

Known and beloved in the 80s, ESPRIT is an iconic lifestyle brand. Tapping into its innovative brand origins, rooted in creativity, community and playfulness, ESPRIT puts forward a confident and current aesthetic world around its "rules don't apply" brand promise. This world aims to attract the existing brand fans nostalgic for the brand as well as the young generation of consumers who are wearing the ESPRIT-pioneered styles without even knowing it. ESPRIT's brand direction comes to life through mischievous communication, aspirational visual language, cutting-edge retail experience and the new and differentiating product direction that mixes urban and country styles, dressiness and informality and is designed for all genders. Building upon being playful, modern, and cool as the three core brand pillars, ESPRIT is reinventing itself as the ultimate icon for the post-icon age.

 

With a commitment to being the pioneer of a hyper-personalized consumer experience, ESPRIT opened a global network of innovation headquarters. Design and creative is led out of New York as the brand's Global Creative hub. Amsterdam supports the network with its focus on technology and denim innovation, while Hong Kong remains as the global administrative headquarters.

 

 

Apply now as 

IT Support Technician (A+ Certified) 

 

Job Description: Providing technical support to end-users regarding computer hardware, software, and related issues including:

 

• Troubleshooting: Diagnosing and resolving hardware and software issues on desktop computers, laptops, and peripherals.
• Installation and Configuration: Installing, configuring, and maintaining operating systems, applications, and software updates.
• Hardware Maintenance: Performing hardware upgrades, repairs, and maintenance on desktops and laptops.
• User Assistance: Assisting end-users with technical problems, providing guidance, and troubleshooting user-related issues.
• Network Support: Basic network troubleshooting, including connectivity and Internet-related issues.
• Documentation: Maintaining records of support requests, solutions, and hardware/software inventory.
• Remote Support: Providing remote assistance to users through phone, email, or remote desktop tools.
• Security: Ensuring compliance with security protocols, including antivirus, data backups, and user access controls.
• Updates and Upgrades: Keeping systems up to date with patches, updates, and upgrades.
• Customer Service: Delivering excellent customer service, managing user expectations, and maintaining a professional demeanor.
• Problem Solving: Identifying and resolving technical problems efficiently to minimize downtime.

 

 

 

 

 

All your information will be kept confidential according to EEO guidelines.

Compensation Range $70-80K: This is the pay range the Company believes it will pay for this position and experience level at the time of this posting.  Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.