Senior Account Specialist

Job Description

The Senior Data Client Solutions Specialist’s primary goal is to provide an innovative and analytical approach toward account management.  Responsibilities include facilitating the successful completion of Data Delivery Orders including complex / custom projects.  Lead and manage department and cross functional projects as assigned.  Provides ongoing coaching and guidance to account and other internal teams. Skilled in developing client support strategy and partnering with Sales to manage day-to-day customer relationships.  

Key Accountabilities / Metrics:

Accuracy

• Track record for making good decisions based on analysis, wisdom, experience, and judgment
• Uses a systematic process to coordinate order management responsibilities
• Meet and maintain departmental quality metrics and execute all projects using prescribed verification methods

Productivity

• Manages workflow to assigned sector teams and executes intermediate to complex promotion programs, including the monitoring of program timelines
• Proactively plans and coordinates regular meetings with team members to review forecasts, orders, client specific operational documentation, custom programming requests and jobs in progress
• Understands product application, best practices, and guidelines in relation to client strategy
• Manages relative campaign artifacts according to prescribed methods
• Effectively manages risk and uncertainty; Remains efficient and productive in ambiguous situations, adapts proven solutions to the situation in the absence of all data / information
• Does not let disorganization, lack of priorities, underestimating time frames, or resistance get in the way of delivery

Knowledge and Skill Development

• Attain proficiency thresholds within required interval
• Is personally and independently committed and actively works toward continuous self-improvement
• Is aware of how strategies and tactics impact the client.  Understands how businesses work, familiar with competition and how we are viewed in the marketplace
• Participate in training sessions as scheduled to supplement required strategic / technical knowledge

Organizational and Interpersonal Positioning (Focus on the Bottom Line , Acting with honor and Character, Relating Skills)

• Builds rapport, puts others at ease, patient, listens well
• Commands attention and can change tactics midstream when communication is not working
• Acts with customer in mind.
• Represents own interests yet is fair to others
• Provides clear project objectives, expectations, and feedback for client, sales and operations resources.
• Acts in line with core values / beliefs of the business
• Keeps confidences, admits mistakes, doesn’t misrepresent the facts for personal gain
• Takes Responsibility / Ownership
• Applies and maintains privacy and data security standards appropriately
• Maintains a customer first mindset in promoting effective working relationships both internally and externally
• Can anticipate future consequences and takes action with a strategic mindset
• Strikes a balance between tactical execution and understanding the larger picture

Key Success Competencies:

• Dealing with Ambiguity
• Business Acumen
• Command Skills
• Creativity
• Decision Quality
• Delegation
• Directing Others
• Ethics and Values
• Innovation Management
• Intellectual Horsepower
• Interpersonal Savvy
• Negotiating
• Organizational Agility
• Dealing with Paradox
• Political Savvy
• Priority Setting
• Drive for Results
• Self-Development
• Standing Alone
• Strategic Agility

Knowledge, Skills and Qualifications:

• Bachelor’s Degree Preferred
• Minimum of 24 months proficiency in the Data Solutions Specialist role
• Computer Skills:  Demonstrated comfort and proficiency working in Windows, GUI, and Command Line interfaces such as Unix (as applicable)
• Proficient with internal systems / tools
• High Attention to Detail
• Proven track record of Strategic Thinking and Decision Making
• Ability to identify, troubleshoot, and recommend solutions related to client, system, product, or market issues.
• Customer focused  (Effectively builds rapport, uses tact and diplomacy to put others at ease, dedicated to meeting needs of internal / external customers, wins concessions without damaging relationships)
• Proven effectiveness managing multiple tasks and / or projects
• Demonstrated effectiveness using rigorous logic and methods to solve problems and can act without