Technical Program Manager - Patient Access & Affordability (Hybrid)

Job Description

Our Patient Access and Affordability team, part of the Value Team of Market Access and Revenue Management (MARM) in the Human Health IT Division, plays a vital role in our mission to increase access to products for patients, especially in low- and middle-income countries (LMICs) and underserved populations. We are dedicated to ensuring that patients can access the treatments and medications they need while effectively managing the financial aspects of their healthcare journey.

Are you ready to swing into action like Miles Morales? As the IT Program Manager for Patient Access and Affordability, you will be the glue that holds together our initiatives, driving collaboration across the entire patient journey. We are seeking a superhero like Miles Morales, who possesses the superpower to weave together and supercharge the Patient Journey end-to-end, with an innovative vision that allows them to see challenges and opportunities through a transformative lens. Your ability to adapt and energize change will be key in focusing on Patient Access, Affordability, Health Equity, Activation, and New Initiatives.

Value We Want to Create:

This opportunity explores high-priority initiatives and promising proof-of-concepts. These initiatives have the potential to revolutionize the patient journey from end to end, focusing strongly on patient access and affordability. By productizing health equity and patient activation efforts, you will help assess, develop, and innovate new products that align with our strategic priorities.

You will help drive the initiative to centralize our data by creating a unified data domain. Your efforts will provide deeper insights into patient access and affordability, driving better decision-making and evolving the our Company Access program.

Our goal is to evolve and scale the Financial Patient Programs using our digital platform to address critical access and affordability challenges, particularly in high-priority countries. In regions like Asia Pacific, where around 90% of patients cannot afford life-saving treatments, your leadership will be essential in increasing access and advancing our commercial capabilities.

Responsibilities:

• Manage program delivery for the Patient Access and Affordability product line, ensuring alignment with business objectives and improved patient outcomes.

• Identify and resolve obstacles encountered during project delivery.

• Promote continuous improvement within the delivery team.

• Coach and mentor team members in effectively utilizing tools for their tasks.

• Use a strategic and innovative approach to align business needs with program goals and measurable outcomes.

• Collaborate with the product line lead and stakeholders to facilitate communication and drive strategic programs and roadmaps.

• Lead all aspects of projects/programs, including requirements gathering, business case creation, and implementation.

• Manage complex dependencies, planning for integration with larger programs and portfolios.

• Ensure proper resourcing to support daily activities and adapt to changing priorities.

• Schedule and facilitate meetings and training related to projects/programs.

• Work with cross-functional teams (product management, engineering, stakeholders, SMEs) to ensure program success and fit-for-purpose solutions.

• Serve as the primary liaison for stakeholders, providing regular updates on progress, risks, and outcomes.

• Identify, mitigate, and manage risks related to program delivery, especially those impacting patient care and access.

• Support resource allocation, ensuring effective utilization and resolving any conflicts.

Required Experience and Skills:

• A university degree (BA minimum) in Computer Science, Information Technology, Business Marketing or related fields with a strong technical component.

• 5 years working experience with proven hands-on experience in IT delivery.

• Strong understanding of project management methodologies and frameworks including Agile and Scrum methodologies, ideally experience working with and setting up JIRA and Confluence

• Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously.

• Exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.

• Experience from working in an agile environment – understanding of MVP and build-measure-learn concepts and principles.

• Proactive and capable of taking the initiative to drive projects forward.

• Ability to build and maintain positive relati