Commercial Account Executive, Mid-Market

Job Description

Job Description

Who we're looking for:

We are seeking a high-performing Account Executive who is responsible for building, managing/progressing, and closing opportunities within a Mid-Market territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically prospecting for new business, upsell, and cross-sell within our extensive install base and delivering results against a quota.

We need a sales professional with outstanding prospecting skills that can effectively create, manage, and close deals as well as navigate through complex selling environments. You will be responsible for follow-up on leads that are generated by our Inbound Marketing and as well as coordinate with our outbound Business Development Reps to close both new business and expansion opportunities.

What you'll be doing:

We are seeking a high-performing Account Executive who is responsible for building, managing/progressing, and closing opportunities within a Mid-Market territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically prospecting for new business, upsell, and cross-sell within our extensive install base and delivering results against a quota.

We need a sales professional with outstanding prospecting skills that can effectively create, manage, and close deals as well as navigate through complex selling environments. You will be responsible for follow-up on leads that are generated by our Inbound Marketing and as well as coordinate with our outbound Business Development Reps to close both new business and expansion opportunities.

Basic Qualifications:

• BA/BS degree preferred

• 3+ years of software selling experience; SaaS experience preferred!

• 2+ years outbound prospecting experience a plus

• Experience selling to Director/VP+ level leaders

• Track record of success selling into mid-market companies

• Technically savvy; detailed understanding of a related CX technology

• Proficiency in key Sales tools such as Salesforce.com, Outreach, Clari, and MEDDPICC

• Skilled in virtual presentations, online web demos, remote sales processes, and drafting business plans

• Outstanding verbal and written communication skills

• Ability to accurately forecast monthly/quarterly metrics

Where We Work:

Fully Flexible: 

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

#Remote

#LI-JM7

The US annualized OTE (On Target Earnings) range for this position is $65.38-$98.08 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If y