Manager, Agentic Sales Assistant Program

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast is undertaking a major sales transformation, and three Manager, Agentic Sales Assistant Program roles will play a key part in delivering it. These positions support the launch of a new pillar within the Cross Channel Strategy organization, focused on building and executing an AI powered assisted sales enablement platform.

The team is responsible for shaping the strategy, roadmap, and execution of this new capability, which will modernize assisted sales across 11 channels and support more than 30,000 sales agents. Because both the program and platform are newly created, these roles offer meaningful ownership, strong visibility, and the opportunity to help define how assisted sales work at scale.

These roles are well suited for leaders who thrive in matrixed environments, enjoy building new capabilities from the ground up, and are motivated by turning strategy into execution that improves sales performance and customer outcomes. The work is highly collaborative, enterprise wide in impact, and will leave a lasting mark on how Comcast enables and supports its sales teams.

Job Description

About the Team

The Manager roles sit within the Cross‑Channel Strategy & Performance organization, which brings visibility, alignment, and execution discipline to how all sales channels achieve business objectives.

Training & Onboarding

Because the role and platform are new, onboarding is intentionally immersive and hands‑on:

• Introductions to the team, core values, and operating model
• Platform training focused on functionality and operational use
• Project shadowing during initial rollout phases
• Meetings with stakeholders across product, sales, enablement, and analytics
• Deep dives into the business case, roadmap, and platform capabilities

What You’ll Do

Lead Agent‑Assisted Sales Enablement Strategy & Execution

• Help shape and execute the roadmap for AI‑powered sales enablement capabilities
• Translate strategy into executable plans, phases, milestones, and priorities
• Partner closely with product, enablement, analytics, sales leaders, and vendor partners

Program & Platform Management

• Drive day‑to‑day program execution across multiple workstreams
• Establish governance, operating rhythms, and decision forums
• Manage dependencies, risks, and trade‑offs proactively
• Ensure the platform is operationalized effectively across channels

Cross‑Channel Leadership & Influence

• Build strong partnerships across 11 assisted sales channels
• Act as a connector between strategy, product, operations, and frontline sales
• Communicate clearly and confidently with senior leaders in a highly matrixed environment

Performance & Insight‑Driven Execution

• Consuming and translate business insights into action
• Track adoption, performance, and conversion impact
• Use analytical thinking to inform prioritization and continuous improvement

Sales Connection & Enablement

• Participate in ride‑a longs and working sessions with sales agents
• Maintain a strong understanding of how sales behaviors impact outcomes
• Ensure solutions are practical, usable, and drive frontline value

Skills Required

Successful candidates bring a strong blend of execution, influence, and sales acumen, operating with HIGH urgency and accountability.

• Program leadership: Ability to manage complex, cross‑functional initiatives from concept through execution
• Relationship builder: Proven ability to form strong partnerships across channels and stakeholder groups
• Executive communication: Comfortable presenting, influencing, and driving decisions at senior levels
• Operational excellence: Highly organized, disciplined, and detail‑oriented with a bias for action
• Analytical thinking: Skilled at pulling together data and insights to gui