Account Manager - Utility Programs

Title: Account Manager – Utility Programs  
Location: Remote, but must be located in Sacramento area  

Ready to make a difference? 
ICF is seeking an experienced Account Manager to influence residential and commercial utility customers, property managers, distributors, retailers and contractors to identify energy efficiency opportunities and facilitate participation in energy efficiency programs in the Sacramento area. The Account Manager will provide sales, account management, and field support for contractors supporting customers considering upgrading and retrofitting electrical and natural gas equipment and systems. The position is home-based and will require weekly travel to meet with contractors, vendors, and customers in the Sacramento area and attend meetings in the Sacramento client office. The position will be responsible for building and maintaining an account base that achieves current year goals and builds future year pipeline.   

The Account Manager position will be responsible for helping residential and commercial customers and trade allies understand the programs and incentives available to maximize their efficiency options. This will include working with end-users, dealers, and contractors to explain the benefits of efficiency measures and assisting customers through the enrollment process to achieve savings goals and establish repeat business through high quality customer service.  

Why you will love working here: 

• Quality of life: Flexible workplace arrangements, work-life balance 

• Investment of the community: Donation matching, volunteer opportunities 

• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan 

• And many, many more (Ask your recruiter for more details!) 

What you will be doing: 

• Conduct calls and face-to-face meetings with contractors, distributors, and customers daily.   

• Prepare status reports to accurately describe activities in the field and to monitor progress towards program goals on contractor/consultant participation and the completion of eligible projects.  

• Maintain strong ongoing communications with program participants to assess their needs and to receive feedback on their experience with the program.   

• Ensure projects are up to date in program tracking system based on communications with customer and contractors regarding project status and expected completion dates.  

• Provide or refer stakeholders to technical, administrative, and marketing assistance when needed or applicable.  

• Contribute to the deployment of program marketing and outreach campaigns.  

• Perform presentations and orientations to prospective property owners, property managers, customers, clients and contractors at industry conferences and association events.   

• Create and present weekly and monthly summary reports for the program manager, ICF leadership, and/or the client.