Director, Brands

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70+ cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

Job Description

Wasserman is looking for a motivated individual to join the Brands Retainer Client team. This position is responsible for overseeing and leading partnerships, colleagues, and processes to ensure client satisfaction.  This position is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality.

Responsibilities: 

• Oversees and directs team members in client service, partnership management, general relationship development, project coordination and internal agency resource coordination.
• Leads teams responsible for developing 360-partnership marketing plans that start with evaluating and vetting traditional and non-traditional partnership constructs and continues with establishing and implementing a strategic direction including brief development thru to a program structure that could include but isn’t limited to content, digital, social, experiential, influencer and more.
• Partners with the agency’s internal research and insights team to establish program success metrics on the front end while leading the process to determine program effectiveness on the back end.
• Oversees and facilitates, in partnership with the VP, deal structures and negotiation strategy of accounts; works with client, agency and internal team to craft the best business structures for clients entering or renewing agreements in the digital, gaming, lifestyle, sports or entertainment arena.
• Facilitates negotiations between the partner and client where/when required; and once a sponsorship is established, manages the relationship to ensure the client is fully leveraging all benefits and assets.
• Demonstrates a track record of developing and cultivating relationships with clients, properties, talent partners and media partners as well as agency teams and third-party vendors.
• Maintains oversight of and delegates all client-related and partnership budgets for assigned client accounts while assisting the team with tracking, billing and reporting.
• Serves as a primary point of contact for clients and partners setting the tone for regular formal and informal check ins, status meetings, troubleshooting and advancing the business.
• Intercedes when issues arise between partners and programs; works diligently to create solutions for clients.
• Actively supervises staff, provides feedback, and ensures employee professional development through establishment of an ongoing cadence of check ins and the co-authoring of annual goals and yearly reviews in partnership with the account’s VP.
• Understands the landscape for each client’s business/sector as well as the industry contexts for their investments. Builds cutting edge strategic plans for clients to meet/exceed objectives with the support of insights and data from team members.
• Maintains a good working relationship with key stakeholders to ensure all parties receive appropriate attention, support, and ensures Wasserman is in lock-step with the client’s plans as it relates to the growth and changes.
• Builds relationships with clients to encourage new and repeat business opportunities and is willing to “walk the halls” and spend the time with the client to solidify the agency’s position inside the client organization.
• Uses forward-thinking initiative to identify the next best strategic opportunities and continue to deliver top results to the client.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Leads, and supports via experience, teams thru condensed timelines, multiple deliverables in parallel, various stakeholders while setting a process that ensures deliverable completion and maintains the highest quality possible.
• Work closely with the account team to oversee, initiate and delegate regular two-way communi