Product Lifecycle Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are looking for a dedicated and detail-oriented Product Lifecycle Manager to join the Consumer Payments Product Operations team. In this role, you will be responsible for designing, documenting, implementing, governing, and continuously improving the Product Lifecycle Management (PLM) framework for the Consumer Payments business. You will collaborate across different business units, and cross-functionally with global and regional counterparts within and outside product (e.g., finance, pricing, risk, technology, client services, sales). You will focus on implementing effective processes to help the business develop more fit-for-purpose products. You will develop reporting capabilities to drive transparency and insights for our product organization(s). These activities are aligned with the greater objective of becoming a more effective and higher performing product organization.

Responsibilities: 

• Design and implement processes, governance, forums, and metrics for the PLM framework
• Engage with partners across multiple functions to pressure test the PLM framework, gather feedback, and produce recommendations to improve
• Partner with product managers to implement the PLM framework and drive adoption
• Be a subject matter expert across the PLM framework – train and coach the organization on the processes and best practices
• Collaborate with stakeholders to ensure seamless communication and effective management of expectations
• Drive strategic projects to increase transparency, operational effectiveness, communication, and collaboration (e.g., PLM dashboard)
• Partner with the central PLM team to deliver enhancements of PLM across Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• Previous experience in product management or implementing a product lifecycle
• Previous experience in management consulting or a similar role
• Experience developing reports that drive business decisions

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Must work well in highly collaborative, matrixed and team-oriented environment
• Excellent interpersonal skills, strong verbal and written communications skills - capable of developing well-structured communications and presentations
• Strategic and analytical ability to synthesize and organize data/information into actionable recommendations with clear customer and shareholder impact
• Collaborative - You can drive decisions and build coalitions across different teams  independently
• Natural intellectual curiosity, initiative, and love for learning new skills and capabilities
• Proven experience driving organizational change at a large company
• Personal presence and ability to clearly communicate compelling messages to senior level executives
• Strong interpersonal, leadership and collaboration skills. Strong team player
• Proficiency in agile development frameworks, Visio and PowerPoint.
• Comfort with ambiguity and constant change 

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equ