General Virtual Assistant

This is a remote position.

Responsibilities

• Manage client communications through email, chat, and phone, ensuring timely and professional responses.

• Act as the primary point of contact for clients, addressing inquiries, managing updates, and escalating issues when necessary.

• Support system and process implementation by helping document workflows, updating SOPs, and ensuring team adherence to established procedures.

• Coordinate schedules, meetings, and appointments across internal and external stakeholders.

• Prepare meeting agendas, take minutes, and follow up on action items to ensure completion.

• Provide administrative support such as data entry, document preparation, and maintaining organized digital files.

• Assist in onboarding new clients or team members, ensuring all required documentation and systems access are properly set up.

• Collaborate with management to identify process gaps and suggest improvements to increase operational efficiency.

• Monitor task progress and deadlines to support smooth daily operations.

• Handle ad hoc administrative tasks or special projects as assigned.

Requirements

• 2–4 years of experience in administrative coordination, operations support, or client management roles.

• Strong communication and organizational skills, with the ability to handle multiple priorities simultaneously.

• Experience in scheduling, workflow management, and process documentation.

• Proficiency in productivity tools such as Google Workspace or Microsoft Office, and familiarity with project management tools (e.g., Asana, ClickUp, Trello, Monday.com).

• High attention to detail and ability to work with minimal supervision.

• Comfortable communicating with clients and internal teams in a professional manner.

• Proactive mindset with strong problem-solving and follow-through abilities.

Scope

• Full-time position supporting operations, client coordination, and administrative functions.

• Reports directly to the Operations Manager or Business Owner.

• Collaborates with internal departments and external clients to streamline communication and workflow efficiency.

• Works within established systems and helps improve operational processes over time.

• Standard business hours aligned with the client’s time zone, with flexibility for coordination meetings when needed.

Monday to Friday from 8 AM to 5 PM with 1 hour unpaid break