Account Manager

Company Description

LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, and pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.

Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US.

Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics.

Job Description

The Account Manager is responsible for day-to-day sales operations for LGC Clinical Diagnostics Division within a specifically defined territory.

What you’ll do

• Develop consultative relationships with new and existing account base that perform calibration verification testing and third-party controls for infectious diseases through phone calls.
• Achieves assigned monthly, quarterly and annual sales goals.
• Maintain thorough understanding of all products and their relevance and application in the Clinical Laboratory space.
• Coordinates sales effort with marketing, sales management, customer service, accounting, logistics and technical support groups.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Update and maintain current Customer Relations Management database.
• Continue education on product advantages to ensure customer loyalty.
• Promote hospital network and cross selling initiatives to comply with company goals.
• Completes strategic customer account plans that meet company standards.
• Develops him/herself to be the trusted advisor to our customers.
• Maintains high customer satisfaction that meets company standards.
• Completes required training and development objectives within the assigned period.
• Able to represent LGC Clinical Diagnostics Division at National Trade Show individually if necessary.

Qualifications

• BA/BS degree in Chemistry, Business, or related field
• 3 - 5 Years Direct Technical Sales experience in Clinical Diagnostic Laboratory experience preferred
• CRM Experience a must (Salesforce.com preferred)
• Exhibit a passion for having customers forever, continuous improvement, maintaining high standards of performance, teamwork and attention to detail.
• Working knowledge of Clinical Laboratory testing including supporting technology
• Ability to work in a fast-paced and challenging environment, with multiple and changing priorities while maintaining strong focus on execution and results
• Must be a continuous learner, always seeking opportunities to improve effectiveness of processes and tactics

Additional Information

ABOUT LGC: 

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. 

OUR VALUES

• PASSION
• CURIOSITY 
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short