Customer Liaison

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 516
Job Title: Customer Liaison
Location: 4251 Suitland Rd, Suitland, MD 20746 Suitland, Maryland 20746
Clearance Level: Active DoD - Top Secret SCI
Required Certification(s): •Bachelors degree in related field and 5+ years of experience
SUMMARYAgile Defense seeks qualified candidates for support of the Maritime Domain Awareness (MDA) capabilities of the Office of Naval Intelligence (ONI) Nimitz Operational Intelligence Command (OIC).  Agile Defense provides IT support services to ONI OIC to include tier 1 through 3 on-call support, planning and scheduling, customer/user support, systems engineering and technical assessments, software engineering, system administration and operation, database administration and development, system/software testing and break-fix support.  Further support includes migration of MDA capabilities to the cloud, and the application of artificial intelligence/machine learning (AI/ML) tools to existing MDA data sets.
We are seeking a highly motivated and detail-oriented Customer Liaison to support the Office of Naval Intelligence. This role requires a proactive individual who can manage client relationships, anticipate customer needs, and provide comprehensive support to ensure the customer's objectives are met with minimal effort on their part.
JOB DUTIES AND RESPONSIBILITIES•Serve as the primary point of contact between the customer and internal teams, ensuring effective communication and understanding of project requirements.•Provide hands-on support to the customer, assisting with task management, documentation, and the facilitation of meetings.•Identify and anticipate customer needs, proactively addressing concerns and providing solutions.•Manage and streamline workflows to reduce the customer's involvement in routine tasks, allowing them to focus on higher-level objectives.•Track and report on project progress, ensuring all deliverables are met within agreed timelines.•Develop and maintain strong relationships with both the customer and internal stakeholders.•Facilitate the onboarding process for new projects, ensuring the customer is fully briefed and supported.•Assist in the preparation of reports, presentations, and other documentation as required by the customer.•Coordinate with internal teams to ensure that all customer requirements are clearly communicated and understood.•Provide customer support and liaison services for MDA capabilities. •Create, publish, organize and sustain outward facing information resources for consumers of MDA capabilities. For example, Intellipedia pages for intelligence analysts and DI2E Confluence pages for external agency developers and data analysts. •Proactively engage with consumers of MDA capabilities to inform and coordinate updates to existing MDA services, to capture emergent mission needs in the form of user stories/use cases and to advertise new MDA capabilities in advance of their deployment. •Compile, organize and analyze usage metrics for MDA capabilities and then prepare monthly usage reports for MDA capabilities and services.
QUALIFICATIONSRequired Certifications•Bachelors degree in related field and 5+ years of experience
Education, Background, and Years of Experience•Experience with Scrum project management methodology
ADDITIONAL SKILLS & QUALIFICATIONSRequired Skills•Strong understanding of project management principles and practices.•Excellent communication and interpersonal skills.•Ability to manage multiple priorities and work effectively under pressure.•Proven ability to work independently and as part of a team.•High level of attention to detail and organizational skills.•Proficiency in Microsoft Office Suite and other relevant software tools.
Preferred Skills•Prior Navy/ONI experience.•Experience in a role that required anticipating customer needs and providing proactive support.
WORKING CONDITIONSEnvironmental Conditions•Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused