Senior Customer Manager - P&SP

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

Dow has an exciting and rewarding opportunity for a Senior Customer Manager supporting our Packaging and Specialty Plastics Business. This role has a preferred alignment to Houston, TX or Midland, MI. Will also consider Virtual office alignment in the United States or Canada for candidates that are close to a major airport for travel purposes.

The successful candidate will primary be responsible for managing existing sales and developing new sales for Dow's 100% PCR solution (Circa products) with the key focus around the new business development in this space. In addition, the employee will manage sales of virgin resin to a few medium to large customers, is responsible of tactical tasks supporting account management, such as generating leads, outlining sales territories, managing sales analytics, fixing the technical problem of a customer, giving support on the phone to a customer, etc.

Scope is regional (NAA) and may include certain global coordination responsibilities, mostly if the employee is located in a headquarter which may require alignment with all regions within a geography. 

Responsibilities / Duties

• Manages account portfolio and prepares and implements sales plans.

• Collaborate with the marketing team to help build marketing plans and collects and utilizes market intelligence to shape the sales/marketing plan, market research and mapping.

• Develop pipeline of opportunities with new and existing customers and convert them into new sales.

• Leads and conducts negotiations, implements price changes, and develops long term contract agreements.

• Leads and coordinates customer relationships working to understand customer needs and identifying potential new clients.

• Manages sales contracts following Dow guidelines and legal requirements according to each region and country.

• Executes and implements sales and marketing plans and delivering business goals of volume and value.

Required Qualifications

• A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E6 ranking or Canadian Petty Officer 2nd Class or Sergeant.

• 7+ years experience in technical/sales/commercial related positions

• Fluent in English

• The ability to work legally in the country for which you are applying. No visa sponsorship/support is available for this position. (U.S. or Canada)

Preferred Qualifications:

• Prior Experience with polyethylene Post Consumer Recycled (PCR) sales

• Strong Sales excellence experience and prior sales experience

Your Skills:

• Business Development: Business development entails tasks and processes to develop and implement growth opportunities within and between organizations. It is a subset of the fields of business, commerce and organizational theory. Business development is the creation of long-term value for an organization from customers, mark