Learning & Development Program/Project Management - Senior Manager

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Senior Program Manager - Leader Enablement Team, TPIL

As a Senior Program Manager, you will have the opportunity to manage and facilitate critical leadership development programs and develop enablement experiences for strategic initiatives focused on the Technology and Products organization at Salesforce. You will report to the Director of Technology, People, Innovation & Learning team (TPIL) with a main focus on managing leadership programs, facilitating, designing and developing enablement experiences.

In this individual contributor role, you will design and facilitate a curriculum for our technical leaders serving in individual contributor and people leader roles in multiple grade levels. You will be responsible for working with multiple stakeholders, managing deadlines, and producing quality deliverables that drive meaningful change.

Responsibilities

• Project manage leadership programs and strategic initiative projects based on the needs of the Technology and Products organization, including the participant application and selection process.

• Facilitate live and virtual workshops, drive stakeholder alignment, and coordinate executive speakers.

• Draft all program announcements, updates, newsletters, and recaps, and respond to all inquiries promptly and courteously.

• Research, conduct needs analysis, and work with SMEs to write design documents that are easy to understand to execute development.

• Use design thinking concepts to design engaging, activity-based learning experiences for, in-person, virtual, and async audiences.

• Manage projects and programs effectively to meet deadlines and deliverables; communicate proactively with stakeholders if there are obstacles.

• Capture metrics showing learner transformation and application of learning content/activities.

• Produce and/or facilitate virtual learning events using Google Meet and Zoom.

• Proactively look for opportunities to meet internal customer and stakeholder needs, improve learner experience, and innovate on current learning experiences.

Role Requirements

• BA/BS degree or equivalent work experience in Learning and Development, Instructional Design, or related field.

• Extensive experience facilitating hands-on workshops and programs, especially with a technical audience.

• Expertise in instructional design to develop leader enablement experiences that connect and challenge an audience.

• Strong working knowledge of Slack and Google Applications (including Gmail, Google Drive, Docs, Slides).

• Ability to take feedback and apply it to improve deliverables.

• Experience using Confluence or related tool to create engaging learning resources, information, and content.

• Ability to work independently, solve problems, and be resourceful; does not require extensive supervision and direction. 

• Thrives working in a fast-paced and high-­tech company.

• Proactively communicates with the team, ensuring that problems are surfaced early and work is delivered as expected.

• Excellent written and oral communication skills.

• Experience juggling multiple competing business priorities, and working under tight deadlines.

• Outstanding organizational, interpersonal, and relationship-building skills conducive to collaboration.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiati