Director, SME Sales Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, SME Sales Operations

The Director, SME Channel Sales Operations is responsible for enabling scalable growth across the newly formed SME Channel Distribution organization through operational excellence, strategic planning, KPI reporting, and portfolio health management. This role serves as a strategic operator and business partner focused on optimizing performance across the sales funnel, including sales and revenue reporting, portfolio insights, forecasting, and operational planning. Partnering closely with Sales, Finance, and regional teams, the role drives accountability, visibility, and execution across revenue-generating initiatives while serving as the centralized lead overseeing activation and revenue realization for signed portfolios.

Role
In this highly visible role, you will:

Lead end-to-end sales and revenue reporting processes for Channel Distribution globally working across five regional sales and finance organizations, ensuring accurate, timely, and actionable insights

Own strategic planning and operational forecasting tied to Revenue and portfolio performance

Develop executive-level dashboards, KPIs, and business reviews to support decision-making and growth planning

Partner with Sales leadership to drive operational rigor, pipeline visibility, and performance accountability

Act as the centralized operational lead overseeing activation progress for signed portfolios, ensuring implementation milestones and commercialization timelines remain on track

Identify risks, bottlenecks, and dependencies impacting activation and revenue realization, escalating and driving resolution where needed

Collaborate cross-functionally with Finance, Product, Customer Success, and Implementation teams to align business priorities and execution plans

Drive process optimization and operational scalability through automation, governance, and continuous improvement initiatives

Support annual operating plans, strategic initiatives, and executive presentations related to sales growth and channel performance

Establish operational cadence and governance mechanisms that improve visibility across portfolio performance and activation readiness

All About You
The ideal candidate for this position should:

Demonstrate strong strategic and operational leadership experience within sales operations, revenue operations, or commercial enablement environments

Possess deep experience managing sales performance reporting, forecasting, and business planning processes

Have strong analytical capabilities with experience translating complex data into executive-level insights and recommendations

Be highly skilled in managing cross-functional initiatives and influencing senior stakeholders across matrixed organizations

Bring a strong understanding of revenue realization processes, portfolio activation, and operational execution disciplines

Exhibit exceptional communication and presentation skills with the ability to operate effectively at executive levels

Have experience building scalable operational frameworks, governance models, and KPI reporting structures

Be comfortable operating in fast-paced, highly collaborative environments with evolving business priorities

Demonstrate a proactive, ownership-oriented mindset with strong attention to detail and execution excellence

Qualifications

Bachelor’s degree required; MBA or advanced business degree preferred

Significant experience in Sales Operations, Revenue Operations, Commercial Strategy, or related business leadership functions

Extraordinary business acumen and very comfortable with day to day business agility

Experience supporting enterprise sales or channel sales organizations preferred

Advanced proficiency in reporting and analytics tools (e.g., Tableau, Power BI, Salesforce, Excel)

Proven ability to lead strategic operational initiatives that drive measurable business outcomes

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnici