Senior System Administrator - SAP SuccessFactors

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

Senior People Systems Administrator - Provo 

Why We Have This Role

The People Systems team is dedicated to optimizing and enhancing our people-related processes and experiences through technology. The Senior People Systems Administrator is responsible for expertly configuration, maintenance, usability, stability, and optimization of our SAP SuccessFactors platform, with a primary focus on Employee Central, Time Off, and Onboarding modules, as well as other key HR-related systems. This role is critical in ensuring the reliability, security, and efficient operation of these platforms, providing advanced technical support, implementing system enhancements, and managing configurations to support HR business processes and data integrity.

How You’ll Find Success

• Expertly managing, configuring, and troubleshooting the SuccessFactors platform and integrated People Systems to ensure optimal performance and stability.
• Effectively resolving complex system issues through in-depth analysis, diagnosis, and collaboration with stakeholders and vendors.
• Successfully implementing system enhancements, updates, and new modules based on business requirements and technical best practices.
• Ensuring data integrity, system security, and compliance through diligent administration and adherence to governance best practices.
• Proactively identifying opportunities for system optimization, process improvements, and enhanced user experience.
• Staying current with SAP SuccessFactors releases, new features, and industry best practices to maintain and improve system functionality.
• Collaborating effectively with teams across HR (including HR Business Partners, Talent Acquisition, HR Operations, Payroll), IT, and with consultants to provide guidance on system best practices, process improvements, and innovative recommendations.
• Prioritizing user experience and adoption across all supported SuccessFactors modules.

How You’ll Grow

• Deepening your technical expertise as a senior subject matter expert for SuccessFactors and related People Systems.
• Taking on increasingly complex system administration challenges, projects, and integration work.
• Broadening business acumen by collaborating with various HR functions and understanding overarching organizational goals, particularly in HR operations and talent strategy.
• Mentoring junior system administrators and sharing your advanced knowledge.
• Contributing significantly to the continuous improvement and stability of Qualtrics’ People Systems landscape.
• Gaining broader experience with various HR modules and related technologies within a dynamic organization.

Things You’ll Do

• Execute advanced design, configuration, customization, testing, and maintenance for SAP SuccessFactors Employee Central (position management, workflows), Time Off (accruals, time types), and Onboarding (programs, compliance forms), alongside other SuccessFactors modules and related People Systems.
• Develop and execute comprehensive test plans for system changes, patches, upgrades, and integrations to ensure quality and minimize disruptions.
• Serve as a primary escalation point for complex system issues and incidents, providing timely diagnosis, thorough investigation, and effective resolution.
• Develop and maintain detailed system documentation, including configuration guides, standard operating procedures, process flows, and user support materials.
• Provide advanced system training and support to HR super-users, administrators, and end-users to promote effective system utilization.
• Collaborate effectively with technology vendors for technical support, issue resolut