Customer Support Specialist

Overview

The Customer Support Product Specialist at Cook Capital Equipment serves as the subject matter expert on various topics and systems within the department.  They are able to provide training, global project support and expertise with customers and internal personnel.

Responsibilities

• Subject matter expert on multiple systems and/or processes within the department• Conducts and participates in conference calls with customers, field personnel and global functions• Works with global functional teams to support best practices for areas of expertise• Trains local and global personnel on areas of expertise as needed• Continually looks for process efficiencies within area of expertise and supports local or global projects that result• Serves as subject matter expert representing the business for projects and works with project team on global integration to ensure best practices• Provides updates to leadership team on project process and updates on daily work• Works with minimal supervision and exercises judgment independently on daily activities

Qualifications

• Bachelor's degree or equivalent experience preferred• Customer Service experience preferred• Proficiency in Microsoft Office (Word, Excel, Powerpoint, etc) and Outlook

• Problem solving and strong reasoning skills required

 

Physical Requirements:

• Ability to travel domestically and handle after hours calls• Works under general office environmental conditions• Sitting for extended periods, utilizes close visual acuity for working with computers, etc.