Field Service Engineer - Boeing Customer Support (Hybrid)

Date Posted:

2026-02-17

Country:

United States of America

Location:

US-WA-REMOTE

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

The Field Service Boeing Customer Support Engineer is a hybrid role located in the Seattle Metro Area in Washington State. This role will support Collins Aerospace Avionics, Sensors and Fire Protection products for Boeing's airline customers. Employee will represent Collins Aerospace and support our customers by providing solutions to technical and operational questions. This position will work closely with Boeing's Factory and Flightline Production Engineering Teams to foster positive customer relations assist with aircraft production/flight test/delivery and provide world class customer support.

This is a hybrid position supporting multiple Boeing locations in the Seattle Metro area. This role will have daily onsite presence at one or more of the Boeing sites in this area. Position may require atypical hours at times to support customer needs.

WHAT YOU WILL DO:

• Responsible for performing assignment required service and support of our Collins Aerospace avionics, avionics systems, telecommunications and aircraft sensor systems products for Boeing's production of new aircraft for airline customers.

• Assist with Production/Flightline/Flight Test installation issues, operation, troubleshooting, repair and system test and training on site as required in accordance with Collins Aerospace and customer requirements.

• May be required to act as on-site lead for major field installation or modification programs. Services are performed using Collins Aerospace approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction.

• Supports equipment and systems of high complexity and advanced technology.

• Utilize developmental techniques for experimental or prototype equipment and during new product development.

• Act as the face of Collins Aerospace and build and maintain relationships with customers.

• Develop close working relationships with Collins Aerospace Boeing Program Managers, Product Support Managers (PSM), Customer Support Managers (CSM) and Collins Engineering.

• Interface with Boeing's Production Leaders, Engineering, Supplier Management and Quality Assurance teams.

• Must be able to Obtain a Boeing Supplier Grey Badge and and have a Valid Drivers License.

• May require atypical hours at times to support customer needs. Must have flexibility to support Boeing production on first or second shifts dependent on customer need/aircraft delivery reschedules.

• Occasional travel may be required.

QUALIFICATIONS YOU MUST HAVE:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.

• Previous customer support experience in an aviation environment is required.

• Previous field service engineering experience.

• Must have avionics repair and/or avionics installation experience.

QUALIFICATIONS WE PREFER:

• Aerospace and/or airline experience.

• FAA Airframe and Powerplant License (A&P).

• FAA FCC License.

• Software loading experience.

• Experience with Excel, PowerPoint, and SharePoint drives.

• Experience conducting presentations.

ROLE TYPE:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

WHAT WE OFFER:

Some of our competitive benefits package includes:   

•       Medical, dental, and vision insurance. 

•       Three weeks of vacation for newly hired employees. 

•       Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.  

•       Tuition reimbursement prog