Neuroscience Executive Director, Sales – West

Job Description Summary

#LI-Remote

This is a field-based and remote opportunity supporting a team in an assigned region.
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.

Company will not sponsor visas for this position.

The Executive Director, Sales will be a strategic and innovative leader responsible for motivating and guiding an agile field force, focusing on problem-solving and enhancing customer experience to boost sales performance. You will inspire, guide, and cultivate a high-impact team in a fast-paced and complex market. The Executive Director, Sales will oversee the development, coordination, and execution of both national and regional commercial customer engagement strategies to support disease area strategies by thoroughly understanding the needs of key regional accounts and the local healthcare ecosystem to create a seamless experience for accounts. You will be accountable for driving the sales performance and profitability of the therapeutic area portfolio brands within the designated region, executing new product launches successfully, crafting overall business strategies for the designated area's sales organization, and working with and developing a dedicated team.

 

Job Description

Key Responsibilities:

• Inspire and support a nationwide team of Customer Engagement professionals including Regional Directors, Area Business Leaders, and Territory Account Specialists, to elevate customer experience and drive business strategies that meet or exceed sales goals within the therapeutic area.
• Serve as a strategic leader and role model bringing emotional maturity, creativity, and integrity to decision-making while fostering a collaborative, inclusive environment that inspires others to do their best.
• Partner closely with cross-functional colleagues to shape a thoughtful product strategy that reflects both national and local market needs, ensuring a seamless and impactful customer journey.
• Lead the development and execution of key initiatives across the therapeutic area, collaborating across departments and championing change management efforts that align with Customer Engagement and broader US enterprise priorities.
• Collaborate with matrix partners and senior leaders in Marketing, Patient Services, and Market Access to deeply understand customer needs and team dynamics, translating insights into promotional strategies that boost performance.
• Build and nurture a high-performing, diverse Customer Experience team by focusing on inclusive hiring, succession planning, and professional development. Promote a patient-centered culture rooted in Novartis Values & Behaviors, while empowering people leaders to strengthen their coaching capabilities.
• Allocate resources strategically to meet regional sales targets, maximize return on investment, and respond to emerging opportunities and risks throughout the year. Guide resource planning during the budgeting process to support regional business strategies.
• Maintain meaningful customer relationships by gathering insights and sharing them across teams, helping shape products and services that truly meet customer needs.
• Ensure a strong grasp of the payer landscape and reimbursement processes, using this knowledge to inform strategic decisions and support access solutions that meet customer and business needs.
• Tailor and implement marketing strategies locally, developing business plans that reflect collaboration with partners and cross-functional teams.

Essential Requirements: 

• Bachelor’s degree required from 4-year college or university.
• 10+ years’ experience of experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success.
• Demonstrated success in driving sales performance, leading cross-functional teams, and executing strategy across complex, multi-regional environments.
• Experience managing large field teams (100-300 people) as a second-line leader, with a focus on navigating change, fostering innovation, and supporting growth.
• Background in cross-functional roles such as but not limited to, market access, reimbursement, or account management, with a strong understanding of payer systems, buy-and-bill models, and specialty pharmacy.
• Proven ability to attract, develop, and retain diverse talent while building inclusive, high-performing teams.
• Skilled in strategic collaboration across functions, with a track record of leading ini