Senior Revenue Cycle Trainer

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Leads and provides oversight and guidance to ensure that assignments or projects are completed such that stated objectives/desired outcomes/results are met in compliance with the stated timeline/deadline for completion.

Proactively anticipates challenges and recommends effective options to complete assigned tasks, projects, team efforts to completion.

Develops professional, creative, and engaging training content materials for Patient Registration, both hospital based and OP Center based, all functional areas of the Business Office, and Physician Office practices based on most current knowledge of widely accepted best practices for adult learning and job training. 

Conducts online learning courses, classroom training, in-service training, post training job performance assessments, and focused re-training of employees.

Demonstrates professional leadership skills in verbal, written, and interpersonal communications and relationships.

Works autonomously to manage assigned projects, tasks, team functions, training courses scheduled to complete to desired outcome in required timeframe, using appropriate judgment and decision making and demonstrating resourcefulness.

Functional areas supported: Pre-registration, Registration (Hospital, Outpatient Centers, Physician Practices), Financial Counseling, PBX, Room Control, Denials Management, Audit, Commercial Collections, Customer Service, Commercial Reimbursement, Self Pay Collections, Insurance Verifications, Financial Assistance, other Revenue Cycle functions.

 

Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES

 

Leads and provides oversight and guidance to ensure that assignments or projects are completed such that stated objectives/desired outcomes/results are met in compliance with the stated timeline/deadline for completion.

 

Proactively anticipates challenges and recommends effective options to complete assigned tasks, projects, team efforts to completion.

 

Demonstrates initiative to lead team efforts and to learn new and improved methods to overcome new and old challenges.

 

Achieves results/desired outcome or conclusion by showing initiative, appropriate choice of resources, showing regular forward progress with minimal need for oversight/intervention of leadership to meet initially stated timeline/deadline.

 

Effectively serves as a seasoned team resource by consistently demonstrating the ability to use appropriate judgment and informed/knowledgeable decision making to provide guidance to fellow team members. 

 

Conducts structured observation sessions to learn business processes to document, analyze and structure training products in a manner that best supports the learner, including the full range of learning styles and pace.

 

Develops professional, creative, engaging, and effective training content using Articulate applications, MS Office (PowerPoint, Word, Excel), and other interactive computer based learning software as may be prescribed by team leadership.

 

Manages student information in Northside Hospital’s Learning Management system, including class enrollments, quarterly class entry and maintenance, student class attendance, monitoring of online learning course completion, and class grades.

 

Establishes initial system access for the majority of systems used by Registration team members.

 

Acts as the communication hub for all insurance plan/provider updates and process and system changes by providing communication to team members, specialized online training, and maintaining current information in shared online folders and by maintaining the Revenue Cycle website.

 

Conducts online learning courses, classroom training, and in-service training for Registration (Hospital, Outpatient Centers, Physician Practices), Financial Counseling, Room Control, and all functional areas of the Business Office.

 

Conducts post training job performance assessment and focused retraining of employees for Registration (Hospital, Physician Practices), Financial Counseling, Room Control, all functional areas of the Business Office.

 

Participates in system implementations and upgrades by developing test scripts for unit testing and integrated testing and by actively participating in unit testing and integrated testing with Information Systems.

 

Designs and publishes quarterly Course Catalogs for Patient Access and