International Patient Relations Specialist - Bilingual Spanish

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

International Patient Relations Specialist - Bilingual Spanish

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Gps Intnl Center-International and Emerging Markets

                      

Job Code

T97957

                     

Shift

Days

                       

Schedule

8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

  

As the first hospital in the nation to make exceptional customer service a cornerstone of its mission, Cleveland Clinic sets the standard for delivering an outstanding patient experience. As an International Patient Relations Specialist, you will help fulfill this mission by serving as the primary liaison between the organization and international patients, embassies, and external referring partners within a designated global region. This position supports the Global Patient Services team in coordinating the full patient journey for individuals traveling from Latin America and the Caribbean, ensuring a seamless and compassionate experience. By supporting patients who travel across the world for care, this role directly contributes to Cleveland Clinic’s vision to be the global leader in patient experience, clinical outcomes, research, and education.

A caregiver in this role works a hybrid schedule Monday through Friday from 8:00 a.m. -- 4:30 p.m., with three days on-site and two days remote.

A caregiver who excels in this role will:

• Facilitate and coordinate all aspects of healthcare visits throughout Cleveland Clinic Health System for international patients (e.g., intake and registration, clinical screening, scheduling, travel preparations and logistical support for international self-pay, insurance and embassy patients). 

• Oversee an assigned embassy/regional workflow and provide feedback to manager. 

• Prepare and provide medical documentation updates to embassy officials under the supervision of GPS clinical team. 

• Monitor trends and maintain accurate and up-to-date records in patient relationship management system. 

• Share relevant patient activity data with the GPS team and leadership. 

• Coordinate and expedite hospital visits, special direct admissions and hospital transfers. 

• Assist with problem resolution and service recovery related to patient experience. 

• Collaborate with the GPS front end team, interpreters/language services, financial counselors, and other healthcare professionals. 

• Collaborate with management to ensure embassy/regional cross coverage when needed. 

• Identify and help implement opportunities to improve speed, quality, and effectiveness of services. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s Degree in a related field, preferably Life Sciences and five years of experience in sales, customer service and account management or related experience in a hospital/medical setting

• OR High School Diploma/GED and nine years of experience

• OR Associate’s Degree and seven years of experience 

• Advanced fluency in Spanish

• Ability to communicate effectively with both internal and external clients

• Ability to learn, use and understand clinical information systems and other computer applications

Preferred qualifications for the ideal future caregiver include: 

• Experience working with diverse patient populations

• Experience working with in a customer service capacity with patien