Specialist, Shore Excursions Group Sales RCI

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Sales Team has an exciting career opportunity for a full time Specialist, Shore Excursions Group Sales RCI reporting to the Supervisor, Shore Ex Sales and Ops.

 

This position will be working onsite from Miami.

 

Position Summary:
This individual is responsible for actively seeking and selling shore excursions to affinity and corporate groups as well as global full ship charters for the Royal brand. This individual will be involved in the day-to-day sales and promotion of our group shore excursions.  They are expected to work closely with the Field, Corporate and Internal Sales Teams, Corporate Event Planners, Charter Account Executives, travel partners, IR Offices, CO Teams and direct clients.  They are responsible for achieving and exceeding revenue targets together while maintaining and delivering the highest level of sales and customer service. They maintain a strong sales focus and consistently explore ways to develop new business by using leads provided through Salesforce, through internal and external contacts and asking existing clients for new business.

 

Essential Duties and Responsibilities:

• Successfully educate travel partners, Field, Corporate and Internal Sales Teams and clients about the value and benefit of purchasing our Shore Excursion Program. During sales opportunities, consistently provide a combination of our standard tours and customized experiences, well suited to the needs of the client. Maximize shore excursion revenue by customizing, up-selling, recommending VIP experiences and providing unique shore excursion options to our various clients and partners.
•  Builds and maintain strong relationships with the Internal Sales Teams and key business partners to develop and generate business and client referrals.  Responsible for accurate and timely recording of full account information and activity into the Salesforce system. Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities, including the use of Salesforce.com.  Work on developing deposited sales leads provided through the Salesforce system.  
• Professionally prepare power point and written presentations, proposals, contracts; assist with site inspection requests in line with company and department standards. Additionally, work with Shore Excursions Account Managers and Tour Operators to design customized Shore Excursions best suited to client preferences.
• Collaborate with team members to build our library of unique experiences for use with effectively present to a wide range of audiences from travel partners, travel executives to internal executives and sales teams.  
• Conduct training sessions with internal departments on group shore excursion programs/options and the importance of capturing the group shore excursion business.
• Participate in sales events, trade shows, training opportunities, site inspections, familiarization tours and assist on-site for cruises as required.  
• Conduct training sessions with internal departments on group shore excursion programs/options and the importance of capturing the group shore excursion business.
• Determine appropriate group tour pricing inclusive of margins and commission to travel partners. Individual is empowered to negotiate pricing within pre-established parameters and determine most attractive commission program that will entice a travel partner or group leader to do business with us.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.