Exemption Status:

United States of America (Exempt)

$72,291 - $99,400 - $126,509

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Supervises the Configuration Services Testing & Validation team.  Responsible for ensuring that Configuration Services meets or exceeds established standards of quality, including reliability, usability, and performance.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supervises the Testing & Validation Analyst team in the execution of their responsibilities to ensure fully validated, accurate configuration in support of development, implementation, and maintenance of business.  Accomplishes results by coaching and developing employees, and planning, assigning and monitoring work and by implementing and adhering to productivity standards. 
• Responsible for interviewing and recommending candidates for hire, evaluating performance, and enforcing departmental guidelines, policies, and performance standards.  Monitors adherence to company guidelines and policies, administers employee corrective action, and makes termination recommendations.  Models and cultivates staff behaviors that achieve business success, including leadership skills, collaboration, accountability, and ownership. Ensures that staff members are aware of business plan objectives, individual accountabilities, and the competencies critical to successful job performance.
• Drives continuous quality improvement initiatives by defining best practices for the validation of design objectives, processes and procedures including data sets, test scenarios, expected results and acceptance criteria for projects and tasks.
• Performs complex analysis of business systems and requirements in order to develop appropriate test plans to ensure quality standards are met. 
• Develops requirements, analyzes and develops workflows and data logic flows outlining business actions and/or processes.
• Designs, develops, deploys and maintains quality based control systems and procedural guides to ensure the staging of defect free configuration projects.
• Provides day-to-day leadership and direction to provide exceptional service to clients, including administering policies, business processes, quality standards, measurement criteria, and daily task management of testing and validation requests.
• Ensures that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers. Ensures that Configuration Services, on behalf of MedImpact, is meeting service agreement requirements. 

• Monitors client service continuum including proactive and reactive components. Resolves escalated issues, while ensuring ongoing issues are resolved expeditiously.
• Collaborates with business partners to validate the accuracy of configuration in support of maintenance of business, new client implementations and special projects.
• Helps to define the requirements for and promote system enhancements, including changes to POS logic, automated benefits processes and SalesForce enhancements.  Provides alternative solutions for more sustainable standard solutions and practices.

Supervisory Responsibilities  

                                                               

Supervise assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of this un