Director, Commercial and Medical Omnichannel Solutions

Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicted cancers.  The company’s R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the Revolution Medicines team, you will join other outstanding professionals in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway.

The Opportunity:

We are seeking an experienced candidate to lead the effort of building a team and platform suite to support a cross-functional team (marketing, field, medical, etc.) in engaging with our customers in an integrated and personalized manner.  This role is pivotal in creating an amazing customer experience as we prepare for our first Commercial launch.  The ideal candidate will leverage extensive experience in digital marketing processes, capabilities, and technologies to design and implement solutions that bring systems, data, people, and processes together.

This role will deliver on an evolving strategic vision for digital and omnichannel solutions that aligns with the company's overall business goals and objectives.  Executing in an iterative fashion this position will be involved in evaluating and managing technology solutions for digital outreach, marketing automation, campaign delivery and management, and next best action across all channels (field, websites, email, social, etc.). This role will be both hands-on as well as be adept at working with multiple internal and external teams supporting digital activities.  This person will be well-versed in digital/omnichannel metrics and performance measurement, working closely with our data solutions and analytics & insights team to support building a 360-degree view of the customer as well as enable the development of reports and dashboards necessary for continuously monitoring, measuring, and learning from our tactics. 

The Director of Digital and Omnichannel Solutions will be a key member of the Information Sciences team, reporting to the VP of Commercial and Medical Information Systems and is expected to develop and nurture close partnerships with a wide range of stakeholders, particularly in the Commercial and Medical teams. Through this partnership and their strong understanding of business needs, this person will help select user friendly and scalable platforms, design a flexible yet reliable architecture, and implement production support structures across various commercial and medical digital solutions within the enterprise.  The successful candidate will draw upon their experience to:

• Lead the design, implementation, and maintenance of Commercial and Medical Affairs digital and omnichannel platforms and tools.

• Build and manage a high performing team of digital platform administrators and business analysts leveraging a combination of in-house and outsourced resources.

• Develop and execute a strategic vision for omnichannel solutions that align with the company's overall business goals and objectives.

• Collaborate with leadership and end users (Marketing, Medical Affairs, Sales, Analytics and Insights) to define user business needs and gather system requirements.

• Evaluate business challenges and design, propose, and deliver solutions in the Omnichannel ecosystem using an in-depth understanding of customers, business model, products, and KPIs.

• Create a 360-degree view of the customer leveraging profile and activity data.

• Ensure seamless integration of various digital channels (website, social media, email, mobile apps) to provide a cohesive customer experience.

• Partner with marketing to deliver campaigns and Omnichannel experiences leveraging user friendly UIs, tools, and workflows.

• Ensure the reliability, accuracy, and compliance of data across all digital systems and processes.

• Develop strong interoperability with data platform and product teams to enhance enterprise data solutions at scale.

• Ensure the overall quality of Omnichannel information systems by troubleshooting and resolving system and data issues.

• Employ enterprise thinking in collaborating with vendors and consultants to establish and optimize information systems.

• Provide end-user training and support for field, marketing, and operations colleagues to leverage digital systems and data.

• Foster a culture of continuous improvement and innovation within the Information Sciences team.

• Stay informed about emerging technologies, industry trends, and best practices.

Required Skills, Experi