Sr. Manager, Global Patient Operations Business Process Lead

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

Bristol Myers Squibb’s Cell Therapy business is in an exciting phase as it continues the commercialization of its first CAR-T products. Commercialization drives new scope, scale, and complexity across the network, and drives the need to work together in new ways.

At the intersection of people, process, and systems, is the Global Business Process team, which owns a process segment in what we call the “vein-to-vein” process, or everything from patient enrollment to patient treatment.

The Sr. Manager, Global Patient Operations Business Process Lead (BPL) is positioned alongside peers in the vein-to-vein process, whose scope include network planning & allocation, patient operations, manufacturing site scheduling, quality, raw materials & procurement, logistics & order management, and master data management.

To be successful in the patient operations segment requires you to lead cross-functional teams of local process owners, subject-matter experts, and stakeholders to identify both challenges and opportunities. The business process team works to foster collaboration and deliver a road map for continuous improvement and help drive decision-making for major programs and initiatives in the network.

The Business Process Lead reports through the Global Patient Operations, Business Process Owner. Together they will work closely with other process teams, Cell Therapy leadership, subject matter experts, and IT partners to drive the prioritization and ultimate mobilization of resources necessary to deliver change. This is a mix of near-term solutions to satisfy immediate needs, and multi-year road maps to attain strategic targets.

This is an exciting opportunity to shape how BMS’s Cell Therapy network operates and be part of a team influencing the overall future of Cell Therapy.

Key Responsibilities

• Lead a cross-functional matrix organization focused on a patient operations business process
• Develop the strategy and business process road map for the Cell Therapy patient operations network
• Partner with leaders in across the vein-to-vein process to ensure compliant and scalable processes
• Prioritize the pipeline of requirements for cell therapy systems
• Coach and mentor a cross-functional community of professionals
• Work with senior leaders to help establish performance goals and strategic/operational objectives for the Cell Therapy Business organization
• Develop process metrics that can be used to provide performance insights to stakeholders

Qualifications & Experience

• Bachelor’s degree and a minimum of 8 years of relevant biotechnology or pharmaceutical industry. Patient Operations experience is strongly preferred
• Experience leading cross-functional matrix teams
• Excellent oral and written communication skills. Skilled at presenting complex topics to senior leaders
• Proven record leading or contributing to projects or programs in support of GXP operations
• Experience with regulatory inspections
• Extensive knowledge of current industry practices
• Experience with interpretation and application of guidelines and regulations
• Proven ability to adjust to multiple demands, shifting priorities and unexpected events while maintaining a positive work attitude

The starting compensation for this job is a range from $114,000 - $144,000, plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and the geographic location where work is performed. Final, individual compensation is decided commensurate with demonstrated experience. For more on benefits, please visit our BMS Careers Site. Eligibility for specifi